Claims Adjuster - Property/Multi-line

We are currently looking to add an experienced Junior/Intermediate/Multi-line Adjuster to our Winnipeg team! A level 1/2 adjuster license (at least) in Manitoba is required.

The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

Responsibilities:

• Prompt contact and follow up with policy holders and claimants.
• Investigate the cause and report to clients with solid recommendations.
• Use supplied technology (e.g., Xactimate, etc.), scope and establish quantum of damages.
• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements.
• Throughout the claims process, provide high level of customer service to clients and the insured.
• Participate and share ownership and responsibility for afterhours customer service requirements.
• Perform duties assigned to him/her in compliance with established work standards, policies and procedures.

Minimum Educational & Knowledge Requirements:

• Completion of high school education; University degree or post-secondary education related to insurance will be given preference.
• Must have obtained or at least be qualified to obtain at least Level 1 license in Manitoba.
• Ongoing commitment to education and learning.
• General Knowledge on the use of Xactimate and Xactanalysis. Certification in Level 1 or Level 2 preferred.
• Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).

Experience:

• Prior experience in desktop or field claims adjusting, preferably in property.
• Familiarity with independent adjusting industry would be ideal.
• Previous experience in building construction or restoration projects will be an asset.
• Equivalency in combination of education and experience will be considered.

Competencies required to succeed:

• Proactive in finding resolutions, with sense of urgency and responsiveness.
• Effective analytical skills including identification of cause-and-effect dynamics.
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Ability to handle pressure with a calm demeanor, especially during conflict and difficult situations.
• Must have people skills with bias towards building relationships with own team and claims stakeholders.
• Proficient with computers and current technology.
• Effective written skills including grammar and those of a technical nature.
• Effective oral skills, including listening, interviewing, negotiating, etc.; Must be able to flex style appropriate to audience.
• Excellent customer service skills and ensures that all inquiries are effectively dealt with in a timely manner.

Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.