Site Reliability Associate

Company: CGL

Department: Information Technology

Employment Type: Temporary Full Time (12 months)

Work Model: Remote-Based

Language: This role operates in English.

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Information Technology team aspires to be a leader in applying technology to power business strategies. We connect concepts with solutions to create value and efficiencies for our clients, employees, and communities. Our success is driven by our skilled and diverse team who are passionate about excellence, innovation, and agility.

The Site Reliability Associate (SRA) is a specialized role within the field of software engineering that focuses on maintaining highly reliable and scalable software systems. SRAs execute tasks to maintain the health of the Eco system of the applications and services. These tasks also ensure the application operate smoothly and reliably with excellent user experience. This is an excellent opportunity to recent graduates. This position has potential to convert to full time permanent position after completion of the term.

How You Will Create Impact

• Monitor system performance and availability, and take actions to rectify issues identified.
• Respond promptly to incidents following predefined plans and procedures. It includes batch jobs, message queues, system integration components and end user reported incidents.
• Analyze root causes of incidents following incident response plans.
• Prevent future occurrences of incidents by fixing root causes and recovering damaged data.
• Build effective monitor and alerts to discover errors.
• Using development tools to analyze root causes of problems.
• Develop tools that monitor the Eco system and enable self-diagnosis.
• Adopt best practices, and continuously improve systems and processes to enhance reliability and performance.
  
  
  

How You Will Succeed

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.  
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view. 
• You build trusting relationships and provide guidance to support the development of colleagues.
  
  
  

To Join Our Team

• Diploma or degree in Information Technology or Computer Science with at least 1 year of experience in application support including development and operation. Recent graduates with 1 year of experience (including co-op work terms) are welcome.
• Knowledge in software engineering, with proficiency in one or more programming languages.
• Knowledge in system administration and managing production environments.
• Proficiency in using monitoring and logging tools to track system performance and discover errors.
• Strong problem-solving and troubleshooting skills.
• Knowledge with containerization technologies like Docker.
• Excellent communication and collaboration skills to work with cross-functional teams effectively.
• Knowledge of cloud computing platforms and infrastructure-as-code tools as an asset.
  
  
  

What You Need To Know

• Rotational on-call schedule, with shifts during evenings and weekends.
• Extended work hours, including evenings and weekends, will be required.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
  
  
  

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Volunteer opportunities to give back to your community.