Student, Advisor Service Centre

The incumbent of this role is required to support a team of client-facing professionals who provide service in the language of the clients’ choice (French or English).

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

What we provide:

Fidelity offers you the chance to build a career, develop professionally and explore different career paths throughout the company. Students are placed into an area of interest and will be provided with a mentor to support them throughout their journey. We offer our students an extensive training program to help enhance skills in communication, public speaking, networking, business etiquette and emotional intelligence. Fidelity proudly supports various non-profit organizations and provides students with the opportunity to volunteer to make a difference in their community.

How you’ll make an impact:

• Create exceptional client experiences by actively responding to account, product and general service inquiries from existing and prospective clients
• Identify opportunities to provide a value-added, and memorable levels of service to our clients
• Partner with existing team members and internal business groups to resolve account concerns and inquiries

What we’re looking for:

• Working towards a university degree, ideally with a focus on business
• Bilingual in French and English (written and verbal) is preferred
• Prior customer service and/or sales experience over the telephone is an asset
• Ability to grasp and learn technical systems/applications from a user perspective, in a short period of time
• You must be available on a full-time basis for the duration of the term

Instructions:

• Please provide a copy of your resume, cover letter and transcript and indicate which location you are interested in

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.

Current work authorization for Canada is required for all openings.

We care a lot about fostering a compassionate, people-centric culture, and we are proud to have been named one of Canada’s Top 100 employers for the last five years.

Why Work at Fidelity?

Awards

• Canada's Top 100 Employers

• Great Place To Work Certified

• LinkedIn Top Companies in Canada

• Human Resource Director (HRD) - Best Place To Work

Designations

• Canadian Compassionate Companies – Certified
• Benefits Canada's Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter's Most Innovative HR Team