Inside Sales Representative

Primary Job Posting Location:

Lachine, Quebec Canada

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Job Description

Job Summary

This position is an entry-level sales position responsible for retaining and growing UPS’s Small Package business. He/She performs primary responsibilities including sales calls to address customer needs, selling additional products and services, and following up on leads. This position builds relationships with key decision makers and serves as a customer advocate. He/She researches the competitive environment and uses product knowledge to generate solutions that meet customer’s needs and business objectives. This position performs pre-call duties including use of automated sales tools to perform research into customers’ businesses and account information to develop appropriate selling and pricing strategies. He/She makes outbound cold calls to meet monthly sales targets. This position creates contacts (e.g., cold calls, etc.), monitors contractual compliance, and answers customer questions.

Job Type: Full Time- Permanent

Workdays: Monday to Friday (must be able to work ALL 5 days of the week)

Shift Hours: 8:30 AM to 5:00 PM (must be able to work a minimum of 40 hrs. per week)

Shift Duration: 8 hours per day (requires flexibility with Start and Finish time)

Work Location: 1221 32ND AVENUE LACHINE, QC H8T 3H2 Canada

Responsibilities

• Responds to and resolves customer inquiries, complaints, and issues.
• Coordinates opportunities and strategies with other team members.
• Maintains knowledge of UPS products and services to develop appropriate sales solutions.
• Reviews customer shipping practices to ensure contractual compliance.
• Determines customer discounts and writes new contracts.
• Educates customers on UPS’s service channels to expedite problem resolution.
• Provides compelling value proposals to potential and existing customers.
  
  

Qualifications

• Experience using Microsoft Office products or equivalent software.
• Bachelor's Degree or International equivalent - Preferred
• UPS and/or business-to-business or business-to-consumer sales experience - Preferred.
• Excellent verbal and written communication skills: French 90% / English 10%
• Required French proficiency level: fluent
  
  

Compensation And Benefits

• 2 weeks of paid vacation after one year of service.
• Vision, health, and dental benefits after one year of service.
• Overtime.
• Weekly Pay/ Direct Deposit- Every Friday.
• Vision, health, and dental benefits after one year of service.
• Immediate access to UPS ‘Employee Discounts’ upon hiring.
• Paid training.
• Pension Plan.
• Free Onsite Parking.
• Opportunity for advancement within a Fortune 50 Company.
  
  

UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.