Director Revenue Capture

Are you a highly motivated self-starter who continually looks for new opportunities and initiatives to drive change across the organization? Are you looking for a creative, challenging job that contributes to your community's way of life in a stable industry? Are you highly collaborative and believe that the best results are achieved through strong relationships and partnerships?

Trimac is a North American company with over 80 years of history that is geared to embrace a changing, technology-driven future and we're looking for candidates who want to join us on our journey!

Who You Are:

• Strong analytical and problem-solving skills.
• Proficiency in data analysis tools (e.g., Excel, BI) and Microsoft Office suite
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work under tight deadlines.

Responsibilities:

• Oversight and management of North American Customer Invoicing (Billing), Driver Pay (Settlement), Contract Administration, and Pricing functions for trucking operations
• Leading a team of Pricing Managers and Contract Administrators to ensure we accurately and efficiently reflect commercial terms and pay agreements in our system tools
• Leading a team of Managers, Supervisors, and Billers (located in Edmonton, Mississauga, and Houston) to ensure we accurately and efficiently bill our customers and pay our drivers
• Establish clear productivity and quality metrics to hold Managers and their teams accountable for consistent execution
• Lead efforts to identify and prioritize initiatives to improve billing and driver pay quality, standard process adherence, and continuous improvement mindset
• Collaboration with other departments such as Sales, Operations, Payroll, IT to improve processes and utilization of systems to streamline Billing, Settlement, Contract Administration, and Pricing functions
• Support Managers/Supervisors in resolving complex billing and pay issues; applying a continuous improvement mindset to prevent recurrence
• Developing a strategy and leading the team to increase the percentage of invoices that can be billed and paylines that can be settled without manual touchpoints (Batch Bill & Batch Pay)
• Managing a portfolio of initiatives involving cross-functional teams that contribute to accessorial revenue generation to capture all revenue we are commercially entitled to
• Collaborating with Sales Directors to simplify our commercial contract terms where possible, so we can also simplify the downstream capture by Operations and communication to Billing
• Leverage data in BI reporting, analytics, technologies, processes, tools, and training programs to position the team for success
• Develops annual operating budget for team and reviews/manages monthly
• Conduct regular reviews of the performance of Managers/Supervisors and provide coaching to develop the team; identify/provide opportunities to re-train and up-skill employees as required
• Review offshore efforts as required

Qualifications:

• Bachelor's degree in Business Administration, Management, Information Technology, or a related field. A master's degree is a plus.
• 5-10 years of experience in a similar role, preferably within the transportation industry.
• Proven experience in data analysis, business process improvement, and project management.

Benefits:

Here’s a few highlights of the benefits you’ll enjoy:

We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:

• Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
• Paid vacation, sick time, and company holidays
• Paid time off for volunteer activities to help give back to our communities
• Pension Plan
• Continuous learning and career development

Safety Commitments:

• We make safety a part of every decision
• We make safety personal
• We have the courage to intervene