Inventory/Service Technician

POSITION PROFILE:

The Inventory Coordinator/Service Technician is a hybrid role responsible for managing inventory processes, ensuring efficient order placement, shipment, and inventory tracking, and maintaining optimal stock levels. This position also encompasses providing exceptional service to customers by assisting with technical inquiries and conducting general service on equipment. The position involves timely and accurate deliveries as required.

PRIMARY DUTIES AND RESPONSIBILITIES:

Inventory Management:

• Place orders for low/out of stock inventory items. Monitor usage and requirements in the warehouse weekly
• Ship/receive/verify/inventory orders received, put stock away (salt, water, parts, equipment), enter receipts and/or P.O.’s into Watertight
• Receive incoming product and complete necessary paperwork and computer system entries
• Load and offload incoming and outgoing product
• Ensure Service Technicians’ trucks are stocked, replenish parts as required
• Perform cycle counts on inventory as scheduled
• Identify the need for part numbers and vendors to be added or edited in Watertight.
• Prepare RO’s (clean and rebuild) and Coolers (clean and sanitize) for installation
• Keep warehouse area clean and safe
• Perform other related duties as assigned
  
  
  

Service:

• Perform basic service of all residential and light commercial water treatment equipment
• Complete site pre-inspections for residential equipment installation
• Assist customers with technical, parts and equipment questions and any other assistance they may need (water, salt, water softener parts, carry outs, etc.) in person, on the phone or via email
• Collection of payment and required signatures at the time of equipment installation or service
• Completion of daily paperwork in a timely and legible manner
• Maintain contact with the customer to verify arrival times; communicate in a positive manner and maintain positive public relations for the Company
• Maintain regular contact with the office for appointment updates throughout the day
• Operate company vehicle in accordance with established safety procedures
• Perform other related duties as assigned
  
  
  

Deliveries (As Needed):

• Deliver products using safe lifting procedures, such as bottled water, salt, water coolers, etc. to residential, commercial, and industrial customers
• Use a handheld device to review, verify, and plan the most efficient route for the day
• Accurately complete all necessary documentation: load sheet, delivery tickets, update customer delivery information, sales contracts, vehicle inspection logs, etc.
• Perform other related duties as assigned
  
  
  

QUALIFICATIONS:

• Completion of secondary school education is preferred
• Forklift certification is required
• Ability to build rapport with both customers and internal staff
• A basic knowledge of water treatment fundamentals is an asset
• Knowledge of Culligan product line (troubleshooting, service, etc.) is a definite asset
• Intermediate Microsoft Office skills (Outlook, Excel and Word)
• Ability to learn and adapt quickly
• Highly organized and detailed oriented with the ability to multi-task and prioritize simultaneously
• Solid problem solving and decision making ability
• Demonstrated strong interpersonal and communication skills including written, oral and comprehension
• A versatile self-starter who displays a high level of initiative, who can work independently as well as in a team environment
• Must possess a valid driver’s license with a clean driver’s abstract
  
  
  

PHYSICAL DEMANDS:

• Physically demanding position
• Must be able to continuously lift 50lbs
• Extended periods of time spent lifting, standing or walking
  
  
  

We Offer

• Compensation
• Hourly base pay
• Employee referral bonus
• Annual performance review (potential pay increase)
• Benefits
• Dental care
• Extended health care
• Life insurance
• Vision care
• Employee assistance program
• RRSP match (after three months)
• Work/Life Balance
• No weekends! No late nights!
• Monday through Friday
• Paid time off
• Paid holidays
• Training
• Paid Culligan training
• Direct Career Tracks: We love to promote from within!
• Office Manager
• Sales Representative
• Management
• Additional Perks
• Employee discounts
• Supportive Workplace
• Non-toxic work environment
• Open door policy with management
• Company lunches, dinners, and parties!
  
  
  

Our Mission

• As the leading quality water expert, Culligan is committed to help individuals, families and communities in need of clean, safe water.
  
  
  

Our Values

• Courage to do the right thing. We value and embrace diversity and respect every individual. We act ethically in our business practices, and we make sustainability a key focus of everything we do.
  
  
  

Apply today!

We are committed to maintaining a barrier-free workplace where all employees can contribute to their fullest potential. We welcome applications from women and men including members of visible minorities, Indigenous peoples, and persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Please be aware of employment scams. Culligan Water will never ask you to make payment for your application or ask you to provide confidential information before an official offer of employment is made.

This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.