Copy Centre Representative

Who we are

As the Working and Learning Company, we at Staples Canada are dynamic, inspiring partners to our customers and the communities we live in. At Staples, we inspire people to work smarter, learn more, and grow every day.

At solutionshop, we partner with customers to help them find the right solutions to be successful, such as services like Design, Print, Tech Support, Digital Marketing, and Shipping. We are looking for people who are curious, approachable, passionate, and enjoy finding solutions.

If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is creating an inclusive and diverse work environment. We welcome, value, and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Some of what you will do

As the Copy & Print Centre Representative supporting solutionshop, you provide recommendations on solutions for customer partners by utilizing business development service options to help them achieve their working and learning goals. You filter sales and production through appropriate channels, understanding the unique needs of our consumer and business customers. You use your knowledge of products and solutions to inspire customers, building loyalty and trust, adding value in meaningful ways. You help customers to work, learn, and grow.

Specifically, you will:

• Contribute to the sales and margin goals in the services area of the store, including print, digital marketing, shipping, and tech services.
• Own the appearance and standards of the solutions shop, partnering with the team to maintain supplies.
• Review the online dashboard and filter processing of customer orders efficiently and accurately.
• Pay close attention to detail and instructions, managing projects while following proper production procedures (set-up, quality control, and finishing).
• Connect, Share, and Partner with customers to discover sales opportunities.
• Create a best-in-class customer experience, especially when managing customer queues.
• Operational excellence and customer experience are important. You will operate cash registers, follow loss prevention measures, and ensure cleanliness and store standards of your assigned departments.
• Ensure a clean and safe environment is always a priority, keeping the safety of yourself, fellow associates, and our customers key.

Qualifications:

Some of what you need

• 1-2 Years of Retail customer service.
• Prior experience in a retail/commercial printing environment is preferred.
• Working towards or completion of high school is preferred.
• Proven track record of achieving customer service excellence and sales results
• Technology savvy
• Curious
• Approachable
• Passionate
• Solutions finder

Some of what you will get

• Associate discount
• Flex Benefits
• RRSP/DPSP
• Learning & Development programs
• And more...

Additional Information

• A moderate amount of physical effort and operation of equipment/machinery is required to execute our merchandising standards and maximize our customer experience.
• There will be exposure to moderate levels of noise generated by the print equipment.
• You will be required to stand in a stationary position for periods of time while working on various orders.
• We’ll also ask you to work a variety of shifts including evenings and weekends.

Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.