Chief Business Analyst - Digital

A career as a business analyst in the Digital Special Projects team at National Bank means acting as a facilitator of digital transformation. This role allows you to have a positive impact on our organization through your skills in analysis, process documentation, workshop facilitation, and your experience in the banking sector.

Your Role

• Gather, analyze, and prioritize stakeholder needs in collaboration with product owners.
• Ensure the delivery of solutions aligned with business needs by integrating data management and security.
• Conduct impact, process, and business rules analyses to identify gaps between the current and desired state.
• Facilitate multidisciplinary workshops to identify business scenarios and solutions.
• Document backlog items using collaboration tools.
• Define user test scenarios and support teams in change management strategies.
• Collaborate with the QA (Quality Assurance) team to develop test cases, execute them, and oversee their deployment, ensuring high-quality delivery that meets the defined acceptance criteria.

Your Team

Within the Digital Client Experience sector, you’ll be part of a large team of around 60 colleagues and report to the Senior Director of Digital Special Projects. Our team stands out for its multidisciplinary talents working in a "startup" mode with agile delivery methods.

Our action-based learning programs help you master your role. Personalized training content is available to support your continuous learning. Access to colleagues with diverse expertise, experiences, and profiles enriches your development from all perspectives.

Basic requirements

• 5-6 years of relevant experience as a Business Analyst.
• Experience in business process transformation, change management, and continuous improvement.
• Knowledge of modeling methodologies and tools such as BPMN and Design Thinking.
• Experience in the banking sector and proficiency with tools like JIRA/Confluence and Microsoft Office.
• Strong analytical skills and recognized ability to synthesize information.
• Ability to work in a startup mode with a multidisciplinary team.

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!