IT Help Desk Co-op

Profile

Provide IT Help Desk support for Engineering and Test Lab department users. Help with installation and configuration of computers, laptops, and install Windows Operating Systems for desktops and laptops. Provide assistance to the Technical Services Team for IT routine tasks involving computer hardware, and software inventory. Provide direct IT support to Test Lab operations and fulfill necessary tasks to ensure testing activities are being conducted as planned with no downtime.

Responsibilities

• Installation of new and existent computers: desktops and laptops with Windows OS, MS O36, Lotus Notes, SAP client, various Test Lab data acquisition software
• Effectively use a disk imaging software to create computer images and deploy them onto new computers
• Help with Test Lab and Engineering computer inventory and organize the IT Storage Room; help with the physical disposal of old decommissioned hardware
• Perform necessary IT tasks to maintain division’s Security and Compliance Key Performance Indicators at the highest levels required
• Install, maintain and upgrade all Windows applications software to the appropriate level, as per internal customer requirements
• Performs user support (helpdesk) related activities: user accounts, password expiry, basic Active Directory functions: file permissions
• Troubleshoot and solve network printer related issues
• Help the IT Team members with network cabling patch panels, and VoIP desk phones
• Learn and participate in troubleshooting computer network connectivity and connections to Magna WAN and the Internet
• Perform first level of user support for E-mail MS Outlook and certain old Lotus Notes applications
• Tests computer hardware and software for functionality and help with fixing minor hardware issues: i.e. memory, disk, etc.
• Observe and support IT security procedures in order to maintain and secure company proprietary data
• Maintain software current IT documentation performing updates and help documenting new IT environments
• Maintains safety and housekeeping at all times
• Maintains a professional demeanor at all times
• Complete tasks and assignments as deemed necessary by management
• Perform other duties as required

Health & Safety Responsibilities

• Ensure all safety and non-safety rules and regulations are followed
• Ensure adherence to established quality and housekeeping standards
• Review and adhere to CTC’s health and safety, environmental, and quality standards, operating procedures, and policies
• Respond immediately to items brought to his/her attention with respect to hazards, defects or non-compliance issues
• Understand and uphold the policies that prohibit workplace violence and harassment
• In addition to the above, the duties include those specified under the Occupational Health & Safety Act

Qualifications & Skills

• Working towards completion of a college diploma/university degree in information technology
• Strong knowledge of Windows 10/11 Operating System
• Knowledge of computer disk imaging software
• Good knowledge of MS Office 365
• Good knowledge of Dell computer hardware
• Good knowledge of computer networking and familiar with the IP address and concepts of VLANs and IoT
• Familiar with installation and configuration of MS SW products
• Windows Server OS knowledge is a plus
• CISCO networking equipment knowledge is a plus
• Knowledge of Dell servers equipment is an asset
• Knowledge of Blackberry and other Smartphone OS’s and inter-operability is an asset
• Ability to work effectively in a team environment
• Good communications skills: verbal, written

Awareness, Unity, Empowerment: At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.