Supervisor, Attendance Management

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

The Supervisor, Attendance Management is responsible for the management of attendance exceptions across Canada and execution of the process of resolving culpable and non-culpable absences, including Innocent Absenteeism. The role takes the information provided by the Crew Management Dispatchers, Supervisors, and Field Managers to settle appropriate follow-ups.

Main Responsibilities

Escalations

• Identify, respond, and escalate Attendance Standards violations across regions
• Communicate expectations to employees and Field Managers to achieve desired behaviour
• Implement processes and controls to achieve desired results, monitor and ensure the appropriate use of employee status entries
• Follow-up on previous escalations to ensure appropriate action to change employee behaviour (e.g., no action, coaching, formal investigation)

Innocent Absenteeism

• Assist in the process of resolving culpable and non-culpable absences, including Innocent Absenteeism
• Work closely with field management to correct behaviour and recommend appropriate response

Reporting

• Support Field Managers by providing regular cadence of reporting (weekly, monthly, quarterly), including identification of trending locations and individuals
• Ensure consistent use of template documentation to follow up with employees on attendance violations, including ensuring consistent wording in coaching letters
• Work with Labor Relations (LR), Staff Records, Workers’ Compensation, and other groups to ensure appropriate staffing of employees.

Secondary Responsibilities

Management and Planning of Train Crews

• Ensure crews are called timely, accurately and lead the exceptions
• Ensure all crewing operations are within the regulations and guidelines of the Railway Association of Canada and Federal Railway Act
• Responsible for crew scheduling, record keeping and changing of card applications
• Ensure weekly maintenance of manpower requirements (correlates to guarantees and costs)
• Report crewing concerns across territory to various groups and departments (i.e. Rail Traffic Control, Transportation, Engineering, etc.)
• Plan with Divisional Officers and Chief Dispatchers to ensure train crews are utilized effectively to keep Terminal and Operation fluid
• Identify issues and false information to Senior Managers for investigation purposes
• Prepare incident reports involving crew information to Transportation

General Leadership and Supervision of Unionized Workforce

• Communicate company goals and policies to create clear understanding of direction and expectations
• Conduct investigations per collective agreement and issue discipline in collaboration with function’s leadership team
• Develop and sustain the right employee behaviours with feedback, recognition, reinforcement and coaching
• Control and uphold the attendance management process and escalate when required
• Responsible for the administration of time off and leave of absence requests
• Respond to Step II grievances escalated by designated Union representatives in conjunction with the Assistant Manager Crew Management Centre

Working Conditions

The role has works in an office setting with irregular hours, which includes working on weekends and holidays. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and stress.

Requirements

Experience

Crew Management

o Minimum 5 years of experience in Crew Management and Dispatching

Education/Certification/Designation

• Bachelor’s Degree in Management or Logistics

Competencies

• Demonstrates active listening
• Sets direction and inspires others
• Communicates with impact
• Delegates and empowers others to create accountability
• Collaborates with others and shares information
• Seeks and values all perspectives
• Demonstrates agility and drives change
• Innovates
• Applies critical thinking
• Knows the business and stays current on industry needs

Technical Skills/Knowledge

• Knowledge of Crew Assignment and Timekeeping System (CATS), Structured Query Language (SQL), and Business Objectives (BO)
• Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word, Access)
• Knowledge of Transportation collective agreements
• Fluently bilingual both written and verbal (English, French)*
• Any knowledge for any of the above would be considered as an asset

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.