Application Support Specialist
J.D. Irving, Limited
Date: 1 day ago
City: Dieppe, NB
Contract type: Full time
Job Description
The Application Support Specialist is responsible for the availability and reliability of the enterprise application services.
Responsibilities
The Application Support Specialist is responsible for the availability and reliability of the enterprise application services.
Responsibilities
- Participate in technical discussions for configuration, testing, and operations of our platform solutions
- Ensure compliance to daily management checklist for operational effectiveness
- Provide 'go live' and post 'go live' support for project and solution in general
- Upgrade and manage different environments and recommend ways for improving performance, availability, and scalability of solutions
- Administration and resolution of application issues & severities, provide timely updates and perform root cause analysis.
- Navigating complex SQL queries to perform root cause analysis and extracting data for development and testing purposes
- Strong attention to detail for data validation, networking, and integration connectivity, in support of cloud-based systems
- Monitor application vendor service level agreements and report for non-performance
- Update key performance indicators for platforms on a weekly basis
- Review and keep knowledge management articles updated
- Support the Delivery/Project managers regarding solutions
- Participate in on call support for 24X 7 operations
- University degree, Computer Science an asset
- 3-6 years of technical support experience
- Experience with the following is preferred:
- SQL
- SSIS, webMethods, & Synapse
- PowerBI
- JIRA & ADO
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