Collision Service Advisor

Job Details

Description

Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike.

Steele Auto Group is seeking Collision Service Advisor to join our growing team at King CarStar Collision!

As a Collision Service Advisor with King CarStar Collision, you'll be the face of our collision center, where strong interpersonal and communication skills are a must. You'll assist customers with inquiries, appointments, and ensure their overall satisfaction. Your friendly and professional demeanor is key to success. As a CSA at King CarStar Collision, you will have excellent communication and organizational skills and able to work well under pressure and meet set deadlines.

Hourly Wage Range: $19.15 to $22.45 / hour

Qualifications

• High school diploma or GED required; experience in customer service is preferred
• Strong communication, problem-solving, and organizational skills
• Proficient in MS Office (Word, Excel) and email; familiarity with Audatex and Mitchell Estimating software is a plus
• Excellent conflict resolution, negotiation, and multitasking abilities
• Ability to work independently and collaboratively in a diverse, fast-paced environment
• Detail-oriented with a strong focus on accuracy and meeting deadlines
• Professional appearance, strong work ethic, and a positive team attitude
  
  

Responsibilities

• Deliver exceptional customer service in line with Steele Collision’s best practices and CSI goals
• Manage front office operations to ensure smooth organization and interdepartmental support
• Collaborate with production, estimator, and shop managers to ensure timely and flawless vehicle delivery
• Communicate with customers, explaining processes, providing repair status updates, and coordinating with partners (e.g., rental and insurance companies)
• Build strong customer relationships through service excellence and the promotion of Steele Collision services
• Handle administrative tasks such as updating repair orders, scheduling appointments, managing customer databases, and ensuring accurate billing
• Adhere to safety regulations, complete required training, maintain a positive team environment, and perform additional office duties as needed
• Other duties as required
  
  

Why Steele Auto?

• Competitive compensation package, with annual wage review
• Flexible Health and Dental Plans, 6 different cost shared options to meet everyone’s needs
• Enhanced Benefits including Telehealth, Mental Health Support and EFAP
• Retirement Savings Plan with employer match up to 4%, after 5 years up to 5%
• Opportunities for career growth and advancement
• Employee discounts on vehicle purchasing, parts, and service at any of our locations
• A safe, inclusive, and dynamic work environment
  
  

We sincerely thank our applicants interested in this opportunity and wish to advise that only candidates invited for an interview will be contacted. Steele Auto Group will fill positions by drawing from internal candidates possessing the desired qualifications and to promote from within, where possible. Hiring and promotion of all candidates is based on skills, knowledge and demonstrated abilities.

Steele Auto Group is an Equal Opportunity Employer, and we commit to a fair, inclusive opportunity to apply. Our commitment to inclusion drives us forward every day. If selected for an interview, please advise us of any accommodation you may require throughout the recruitment process. To learn more about our company, culture, and opportunities, please visit www.steeleauto.com