Principal, Customer Strategy

About League

Founded in 2014, and with a total funding currently at $220 million; League is a platform technology company powering next-generation healthcare consumer experiences. Payers, providers, consumer health partners and employers build on League’s platform to deliver high-engagement, personalized healthcare experiences consumers love. Millions of people use solutions powered by League to access, navigate and pay for care.

League’s Platform as a Service business, aka Powered by League, enables digital health & wellness transformation for our platform customers, allowing them to accelerate the delivery of new consumer and patient engagement models, leveraging League’s Health OS technology and infrastructure. Building on the proven success among our market-leading customers and partners including Highmark Health, Google, Pager, Manulife, Shoppers Drug Mart, and XO Health, our Customer Strategy team is expanding and seeking a Principal, Customer Strategy to help us achieve this next phase of growth as we rapidly scale our business.

As a Principal, Customer Strategy you are accountable for the overall growth, retention, and value delivered to League’s platform customers. Your core responsibilities include managing key customer relationships where you will partner closely with their digital leaders to understand core business needs and advise on how League’s platform will help them achieve success through modern and differentiated digital experiences. You will work cross-functionally at League to deliver on those needs through implementations, upsells, and customer management that drives commercial success and positive business outcomes. You will report to an AVP of Customer Strategy and lead key customer relationships for League.

It is vital to have strong client management and communication skills, strong strategic thinking to derive the correct solutions to meet our platform customer’s needs, and strong commercial acumen to identify and understand the impact of growth opportunities within our customer relationships.

In This Role, You Will

• Act as the business lead from League for platform customers.
• Drive the definition of high level business requirements for the product solution in collaboration with a cross-functional team at League.
• Support future roadmap ideation from the business and solution standpoint, in collaboration with the League product & engineering team.
• Partner day-to-day with program management to assess progress, drive key deliverables, ensure on-track and successful launches of new solutions and enhancements, and support the escalation of customer issues
• Identify opportunities to grow the customer account or expand League’s revenue within an account (and work in partnership with Sales & Legal to execute on such opportunities)
• Support cross-functional collaboration across League business, product & operations teams
• Lead and/or support other key strategic initiatives for League to drive overall growth
  
  

About You

• 8-10 years work experience, ideally in healthcare management consulting or equivalent industry experience
• Experience developing and implementing the strategy, operations and user-facing solutions for digital health applications, ideally with major payors, health providers, or pharmacy retailers
• Experience working with external clients from major Fortune 500 companies
• Experience working on large and complex programs, coordinating and managing cross-functional workstreams to deliver new digital solutions, and in particular working closely with Product Management and Engineering teams
• Startup and/or growth stage technology experience preferred (but not required)
• Digital transformation, consumer omni-channel experience, patient engagement experience, product strategy experience a bonus
  
  

Security-Related Responsibilities

• Compliance with Information Security Policies
• Ensure access management is performed in compliance with the employee's role and responsibilities
• Responsibility and accountability for executing League's policies and procedures within the department/ team
• Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations
  
  

We believe that diverse teams perform better, and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

CANADA APPLICANTS ONLY: The Canada-specific compensation range below for this full-time position is exclusive of bonus, equity and benefits. This range reflects the minimum and maximum target for base salaries for the position across all Canadian locations. Where in the band you may land is determined by job-related skills/experience. Your recruiter can share more about the specific salary range specific to your skills and experience during the hiring process.

Compensation range for Canada applicants only

$140,200—$210,400 CAD

Our employees come from different backgrounds, and we celebrate those differences. We are looking for the best candidates for our open roles, but do not expect applicants to meet every qualification in order to be considered. If you are excited about what you could accomplish at League and believe you can add value to our team, we would love to hear from you.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you are an individual in need of assistance at any time during our recruitment process, please contact us at [email protected].

Our Application Process

Applying to a role you love can be exhausting, and understanding the next steps can feel vague and uncertain. You have done the hard part of submitting your application; let's do ours by sharing potential next steps

• You should receive a confirmation email after submitting your application.
• A recruiter (not a computer) reviews all applications at League.
• If we see alignment with League's needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring.
• The final step is an offer, which we hope you will accept!
• Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring.
  
  

Here are some additional resources to learn more about League:

• Learn about our platform, leadership team and partners
• Highmark Health, Google Cloud, League: new digital front door to seamless care
• Former Providence President and Workday EVP of Corporate Strategy join League Board of Directors
• League raises $95 million USD in Series C to build world’s leading healthcare CX platform
• Forbes x League: The Platformization Of Healthcare Is Here
• Fast Company x League: If we want better innovations in healthtech, we need more competition
  
  

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