Client Systems Specialist

Under the general guidance of the IT Manager - Operations, the Client System Specialist is responsible for the performance and maintenance of the client hardware, operating systems, configuration settings and related client software. This position’s role is to plan, design, implement and support efficient client systems management platforms, operating systems, hardware and operating system-supporting software.

The Client Systems Specialist participates in creating strategies, planning and organizing of client platform configuration, assisting in the acquisition and deployment of client systems hardware and operating system supporting software and the operational management of deployed client systems, including desktops, laptops, smartphones and other specialty client hardware. This position may lead small projects and train others.

As a senior technical lead within the Operations Unit, this position provides high quality communication, analytical and problem-solving skills to help identify, communicate and resolve client systems issues in order to maximize the benefit of IT systems investments and further the goals of the Winnipeg Police Service.

This position will work together with all areas of ITSD including Service Desk, Applications, Business Analysis, Infrastructure and partner agencies of the WPS, in projects and initiatives which include implementation and support activities for systems required for WPS operations.

As a ISS - Client Systems Specialist you will:

• As a senior technical lead, provides operational, technical, analytical and logistical support for client systems and platforms within WPS
• Implements, builds, and develops technical standards and strategic solutions comprised of client systems, deployment processes and maintenance processes based on the needs of WPS
• Performs research and investigation into various aspects of information technologies relating to client systems contributing to strategic and tactical planning for WPS and ITSD. Maintains a current level of knowledge of client systems management, configuration, and industry standards.
• Other strategic and operational support functions

Your education and qualifications include:

• University Degree in Computer Science (or related field), or College Diploma in Business Information Technology (or related field) with demonstrated equivalent amount of experience
• Minimum of 4 years of progressive and significant experience in the support and management of large-scale client device hardware and software environments including designing, implementing and supporting device deployment processes as well as maintaining operating systems and applications in a variety of client platforms with diverse requirements, within the last 5 years
• Expert knowledge in the deployment, management, maintenance and troubleshooting of client system hardware, related software and Microsoft and Apple operating systems with diverse operational usage environments.
• Expert knowledge in the usage of systems management software platforms, such as MECM, Intune, and Workspace One UEM, to manage client devices including personal computers, tablets, laptops and smartphones.
• Demonstrated expert knowledge and ability to provide technical support services for issues and requests of all levels of complexity involving client devices including personal computers, tablets, laptops and smartphones as well as associated peripheral devices.
• Expert knowledge and ability in the usage of Active Directory’s features to manage Windows-based client devices.
• Demonstrated experience and knowledge in the use of scripting and languages such as PowerShell and batch commands.
• Demonstrated experience and knowledge in troubleshooting client device configuration issues involving desktop applications, web applications and mobile applications.
• Ability to train and work with IT support staff in troubleshooting processes and in the use of IT client management tools, including creating instructional resources for use within and outside of ITSD.
• Ability to learn and apply basic project management practices.
• Ability to provide technical leadership and direction to IT Operations members in client support and change processes, ensuring standards and processes are consistently applied.
• Ability to evaluate and recommend client support standards, processes and conventions to IT Management.
• Ability to use analytical techniques to obtain user requirements, design and maintain a client systems technical roadmap, including evaluating alternative solutions, providing cost-benefit analyses and recommendations to IT Management.
• Excellent verbal and written communication skills and the ability to interact professionally with diverse groups of ITSD team members, subject matter experts, end-users, Executives, managers and vendors.
• Ability to manage change on a rapid and on-going basis and work under stressful conditions.
• Ability to develop estimates for assigned tasks and maintain work schedules with minimal supervision.
• Ability to manage time constraints, multi-task and prioritize assigned tasks in a dynamic work environment.
• The ability to establish and maintain a positive, respectful, healthy work environment that supports the physical, psychological and social working relationships with all members within WPS at all levels in a team environment.

*IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service** at application.

***If you are not submitting proof of Grade 12 completed within Canada, we require you to submit proof of a full-time, two year post-secondary program completed in Canada***

Minimum Requirements:

• Canadian Citizen or Permanent Resident
• Minimum 18 years of age
• No involvement in any criminal activity within the last two years (including illegal drugs)
• No criminal record for which a Pardon has not been granted

Conditions of employment:

• Ability to pass a level 3 Winnipeg Police Service security check and maintain clearance.
• Application and commitment to participate as Distributed Regional Authority with the RCMP.
• Maintain a valid Class 5 driver’s license.
• Willingness and ability to successfully complete additional training as defined by the Service.
• Maintain a current knowledge of related IT industry tools, best practices so as to adapt to continuously evolving technical environments.
• Willingness and ability to work overtime, holidays and weekends as required by the Service

Winnipeg Police Service Competencies:

• Dealing with Ambiguity
• Conflict Management
• Integrity and Trust
• Priority Setting
• Results Orientated