Collections Associate

We are the Canadian Division of Stewart Title Guaranty Company, a leading provider of residential and commercial title insurance. As one of the largest title insurers in the world, Stewart Title specializes in providing our clients with exceptional service, deep expertise and innovative solutions to help close their real estate transactions with peace of mind.

Job Summary

A Collections Associate with our Finance Department in Toronto is responsible for working on various tasks in Collections. This is a hybrid role, with 1-2 days per week expected in-person at 200 Bay Street in Toronto.

Job Responsibilities

• Handle and resolve customer-related queries from internal and external clients.
• Monthly faxing/emailing outstanding statement of client accounts highlighting balances over 60 days.
• Make collection calls to clients with balances over days due.
• Maintain accurate and up to date documentation of collection efforts.
• Routinely review client statements to ensure they are up to date.
• Follow appropriate escalation of collection matters to Collection Supervisor and other departments, as required.
• Run weekly unpaid and paid reports for review.
• Setting up clients on APP/POP.
• Record and code underpaid / overpaid amounts.
• Daily reconciling invoice/payment interface and investigate differences to clear.
• Prepare cheque requisitions forms for overpayments as needed.
• Run cancellation reports and apply debit/credit memos as required.
• Reconciling NS to Lawson using available tools and preparing aging analysis and other financial reports from both systems.
• Pulling audit supports per requirement.
• Other duties as assigned or required.

Qualifications

• Minimum 3-5 years Accounts receivable and collections experience, preferably gained at a financial service company.
• Knowledge of accounting policies and procedures.
• Excellent organizational skills and ability to prioritize.
• Excellent written and verbal communication skills.
• Excellent time management skills.
• Experience using Microsoft Office.
• Experience working on an accounting ERP system is an asset.

Please note that salaries are dependent on various matrix including experience, education, skills etc.

Stewart Title is committed to accommodating persons with disabilities. If you require accommodation during any aspect of the application process, please let us know. We can be reached by:

• Email ([email protected])
• Telephone: 416.307.3300 (please ask to speak to a Human Resources representative)
• Mail: 200 Bay Street, North Tower, Suite 2600, Toronto, ON M5J 2J2
• Fax: 416.981.7214

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