Retail Consultant

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet, and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Role purpose

As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs, you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.

What we are looking for

• Experience operating within a customer service role or environment

• Effective selling skills and the ability to drive commercial outcomes.

• Ability to consistently introduce Aesop products to clients through hand demonstrations

• History of successfully participating in and contributing to a team

• Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all

• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives

• Strong communication and problem-solving skills

• Working knowledge of skin care and skin care industry (advantageous)

• Knowledge of hair care, body care, fragrance and home categories (advantageous)

• Successful applicants will be available for at least 5 full days, including weekends. Candidates must have flexibility to work a retail schedule including evenings, weekends and holidays.

What’s on offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include:

• Pay rate of $18/hr

• 10% monthly bonus potential

• Generous product discount allowance and bi-annual complimentary product allocation

• 3 days paid Volunteer leave

• RRSP program with company match

• 3 days paid Personal leave

• Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities

• Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app, summer wellness leave options, and subscription to mental wellness programming through Modern Health with 6 coaching and 8 therapy sessions per year for yourself and up to three family members.