Field Service Supervisor

Hello. It’s nice to meet you.

If you’re looking for a challenge, you’ve come to the right place, because no matter who you are or where you come from, we’re all building something. Every single one of us. Whether it’s a home, a career, a family or a future, we’re all searching for growth. This is our story too. For more than 45 years, we’ve built the All Weather Group into the largest privately owned and operated window, door and glass manufacturer in the country. But in some ways, we’re just getting started. So, if you’re driven to make an impact and bring your best to our tight-knit, people-first culture, we want to hear from you.

Are you ready for this?

As part of the leadership team, you shape our customers' experience with All Weather. The last mile, the final yard – every day, you have the power to create positive and lasting memories in the hearts and minds of customers and homeowners by letting them know that they’re in your good hands. You’ll be able to make an impact in big and small ways. We won’t hold your hand, but we will have your back in helping you build the skills, experience and career you deserve.

We’re currently hiring for a Field Service Supervisor for our Southern Alberta locations based in our Calgary Customer Solutions Center. In this role, you’ll be challenged to think on your feet, learn on the job and get a little bit better each and every day, with the support of a team that always has your back. There’s more to any job than words on a page, but in this position you’ll lead and coordinate a dedicated team of Service Technicians, ensuring top-quality service and commitment to our lean, standardized processes. This role is about setting standards, supporting your team, and fostering a culture of excellence in every customer interaction. On any given day, the Field Service Supervisor is responsible to:

• Supervising a dedicated team of Service Technicians
• Interviewing, hiring and orientation of new employees to Service. Provide direction, training, and coordination of the work of service technicians
• Monitors staff performance, identifies corrective action and appropriate disciplinary action as required in consultation with the Operations Manager, as required
• Provides supports and guidance for technician questions and concerns
• Receives, identifies, and resolves complex/sensitive homeowner issues. Completing service work while at the appointment.
• Receives and resolves escalated customer complaints from both builders and dealers (in the field) Delivering parts to sites in order to complete calls.
• Assesses responsibility of damage and makes warranty decisions on what will be chargeable vs under warranty.
• Develops and maintains ongoing internal and external customer relationships
• Meet on site with builders and projects for onsite testing
• Stepping in as a 3rd technician when needed to complete a service call
• Ensure the team works safely and according to all All Weather At Home Health and Safety policies and procedures
• Ensures compliance to All Weather At Home’s standards and policies
• Looking for process improvements and efficiencies within the Service department

Are you built for this?

We hire as much for attitude as we do for experience, because who you are is just as important as what you can do. Here’s who and what we’re looking for.

Qualifications and Experience:

• A high school diploma (or equivalent) required with post-secondary education considered an asset
• 3-5 years of solid experience in customer service, grounded in a passion for helping customers
• A minimum of 3 years in a supervisory role, with hands-on leadership experience
• 3-5 years of construction industry experience with window and door an asset
• Proficient in Microsoft Office and ERP systems, with a strong aptitude for quickly learning new tools and technologies
• Must have a valid Class 5 Driver’s License and acceptable Driver’s Abstract
• Must pass pre-employment Drug & Alcohol Testing

Skills and Strengths:

• Confidently handles complex inquiries with top-notch listening and problem-solving abilities
• Strong leadership and coaching skills, inspiring the team
• Builds positive relationships and maintains a friendly, professional presence
• Demonstrates high attention to detail, organization, and a commitment to learning continuously
• Knowledge of the manufacturing process would be an asset
• Knowledge of repairing, adjusting or building window and door products would be an asset

Commitment to Excellence:

• Takes ownership of all information shared with customers, standing by it with confidence.
• Always puts customer satisfaction first, consistently delivering advanced service.
• Manages time effectively, prioritizing tasks to meet customer and business needs.
• Adapts communication style to connect professionally with each customer’s unique needs.

Let’s get after it.

Every day at All Weather is an opportunity to roll up your sleeves and move one step closer to your goals. If you’re interested in this role, we encourage you to apply regardless of the criteria we’ve asked for. Please visit our careers page to get started now https://allweatherathome.ca/careers/

What’s in it for you?

Our story

It all began in 1978 in Edmonton, Alberta when a farmer, a salesman and a railroader created All Weather Windows. More than 45-years later, we’ve grown into a group of companies still proudly serving residential and commercial customers across Western Canada. We make premium products right here on home soil, designed and tested for Canada's harshest weather conditions, delivered with the promise of performance and style. Our purpose to Never Stop Building is a testament to the character of our people, because we’re always striving and always looking for fellow “builders,” just like you. To learn more about our who we are and what we do, please visit us online at https://allweatherathome.ca/

Diverse by design.

From day one, diversity has been our greatest source of strength. Today, we’re a company where 55 languages are proudly spoken, with the skill of an international community reflected in all of our products and services. We have people who’ve been with us for generations and we’re an open door to newcomers, first timers, and everyone in-between. We’re continuously working to build and promote an inclusive environment that attracts, celebrates and promotes diversity, equity and inclusion by every definition. Where everyone can bring their best and full selves to work, because what makes you different, makes all the difference to us.

The ability to make an impact.

The All Weather Group is a place where potential finds opportunity, leadership truly listens and the ability to make an impact has nothing to do with your title. We know none of us are better, smarter or stronger than all of us. So, we invite people at all levels of the organization to speak up, chip in and put ideas into action to help shape our work, careers and company.

A culture of connection and care.

People are the beating heart of our tight-knit community, so their growth is an important way we live up to our purpose, to never stop building. We view wellness as being about the whole person and have designed our programs to support physical, emotional, spiritual and social well-being at work and in our lives outside of All Weather.

We make a difference.

We’re honoured to have been recognized as one of Canada's Best Managed Companies 14 years in a row. But, we also know that we’re far from perfect. We’re committed to positively impacting careers, lives and communities across Canada and proudly give back in four key areas; strengthening families, providing shelter, supporting education and, health and wellness. Over the years this has included charitable giving, partnerships, employee volunteerism and supporting families in need, but one thing never changes – we show up for the moments that matter. If you’re passionate about creating a positive impact too, we need your voice to help grow this proud cultural tradition, because our work here is never done.