Part-time Sales & Service Administration Representative

Company Description

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

Job Description

What You’ll Do:

Reporting to the Assistant Manager, Individual insurance administration, you’ll process daily correspondences, which include reviewing, sorting, completing and routing incoming department correspondence. Initiates communications, as required.

The Core Parts Of Your Role Will Be To

• Reviews and responds accordingly to customer and third party requests. This includes, but is not limited to, contacting members and third parties for additional information, assisting with walk-in clientele and returning messages.
• Initiates communications and follow up requirements to members and appropriate parties to request or verify information as required. This includes following established department procedures.
• Reviews all new business applications to ensure they are completed properly. Enters policy information and follow-up notes for outstanding documentation as required.
• Audits and updates policy information on the broker management system to ensure accuracy of data and policies.
• Completes administrative requests, which includes assembling information and documents, sending documents to members, preparing member or prospect letters, and/or making changes to policies.
• Acts as a liaison between members and Brokers. Establishes contact and develops relationships with education affiliate prospects and members. Answers incoming telephone calls using the Automatic Call Distributor (ACD). Pre-qualifies risks, obtains necessary information to finalize sales, follows up on expiry dates, screens and follows up on leads generated from marketing campaigns. Processes and distributes online quotes as the primary Lead Coordinator.
• Responds to telephone inquiries and written requests from both internal and external stakeholders. This includes answering general account inquiries, processing billing changes directly on the carrier’s online system, and assessing risk according to binding requirements and client payment history.
• Processes policy cancellations and reinstatements as requested by members and underwriters.
• Provides quality service while adhering to customer service standards and keeps information confidential to protect operations.
  
  

Qualifications

Qualifications

Let’s Talk About You

This is the unique blend of skills and experience we would love to see in an ideal candidate:

• THIS POSITION IS INTENDED FOR POST SECONDARY STUDENTS. PART TIME HOURS DURING THE SCHOOL YEAR AND FULL TIME HOURS DURING THE SUMMER.
• A secondary school diploma.
• A minimum of one year’s experience in an office environment.
• A minimum of one year’s experience in the insurance industry or a related field.
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Superior time management, project management and organizational skills to manage competing priorities.
• Intermediate knowledge of Microsoft Office Suite applications and experience with broker management systems.
• The ability to communicate in French is considered an asset.
  
  

We also consider your potential. If you know you have what it takes to do the job but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information

Hours Of Work

• Offering Student Part-time hours
  
  

What We Offer

• Flexible hybrid work arrangement
• Competitive salary and bonus structure
• Industry-leading employer-paid group benefits that start on your first day
• Defined benefit pension plan
• 100% coverage of continuing education and licensing fees (including RIBO and AIC courses)
• Opportunities for advancement
  
  

If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavour to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.