Front Desk Agent
Coast Hotels
Date: 11 hours ago
City: Vancouver, BC
Contract type: Full time
Your company, your values, your career!
Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.
The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office.
Responsibilities
Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted
NO PLACE LIKE COAST !
Apply Now
Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.
The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office.
Responsibilities
- Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage
- Follows established procedures and policies when completing tasks
- Receives, sorts and distributes incoming mail
- Prepares and sends courier packages and ensures accurate billing and records
- Orders office supplies and maintains inventory levels
- Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries
- Demonstrates a customer service attitude with internal/external contacts
- Provides basic data entry and transaction handling service for the Front Office
- Inputs data accurately into the appropriate database
- Produces statistics and reports on the data as per standard formats
- Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
- Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
- Handles cash, cheques, credit and debit card transactions in accordance with hotel policies
- Other duties as required
- Minimum 1 year experience in similar position preferred
- Secondary School Diploma
- Advanced communication, interpersonal, and customer service skills
- Technical aptitude
- Beginner level in the use of MS Office Suite
- Professional appearance and attitude
- Bondable
- Exemplifies Coast’s core values and enjoys working in a culture of accountability
- Able to work a flexible schedule which includes evenings, weekends and some nights
Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted
NO PLACE LIKE COAST !
Apply Now
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
HSE Specialist - West Region
Brambles Group,
Vancouver, BC
9 hours ago
Position PurposeWork directly with plant, office and field-based personnel to drive improved HSE performance in Vancouver, Edmonton and Winnipeg. Lead the development and implementation of sustainable safety and environmental programs across the North American Region. Some travel will be carried out by the Regional HSE Specialist. The other tasks will concern the maintenance of safety management systems and the reduction...
Social Media Manager
DataAnnotation,
Vancouver, BC
CA$28.78
per hour
1 day ago
DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule.We are looking for a Social Media Manager to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations...
Director of Customer Success
Telus Health,
Vancouver, BC
3 days ago
Here's the Impact You'll Make and What We'll Accomplish Together As the Director of Customer Success, you will take charge of overseeing the business and executive relationships with our corporate clients within your assigned CSM team. Your primary focus will be on nurturing a CSM team that excels in building trusted advisor relationships and assisting clients in boosting employee engagement...
