Client Care Coordinator

Home Instead's unique approach to home care sets us apart from other agencies and provides unique and enjoyable care opportunities for our caregivers, PSWs and administrative team. We are searching for a caring and competent RPN or Registered Nurse to join our expanding team as a Client Care Coordinator based in our Peterborough, Ontario office.

What we Offer:

• Permanent, full-time
• Day shifts
• Benefits: medical and dental
• Life Insurance
• Generous mileage compensation
• Paid vacation
• Free Parking
• Opportunities for advancement
• Tight-knit culture and genuine team approach
• Education and upgrading
• Bonus potential
• Food & Meals. Well-stocked fridge

Salary Range: $68,000 to $75,000 annual salary

Objective: The Client Care Coordinator (CCC) nurse is based in the office and also travels to client's homes regularly. The CCC performs duties related to client care including care consultations with potential clients and family members, client and caregiver introductions, quality assurance visits with existing clients and performance reviews with the care team. The CCC uses a consultative approach to determine each client's needs to provide solutions and create a tailored care plan. The CCC continuously evaluates the plan through ongoing communications and visits to ensure quality care, client satisfaction and retention and opportunities to increase service hours.

Primary Responsibilities:

• Meet with potential clients and family members to discuss their needs and provide care solution options
• Conduct Service Inquiries and Care Consultations as needed in a consultative manner
• Conduct client/caregiver introductions with new clients and with every new PSW/caregiver.
• Create and maintain client care plans and responsible party records documenting all quality assurance meetings.
• Collaborate with Service Coordinator and Recruitment to ensure strong client and caregiver/PSW matches
• Work with clients and their families on the various issues that may arise to ensure they receive timely resolution to issues

Secondary Responsibilities:

• Lead and participate as needed in care team meetings and orientations
• Perform after-hours weekly emergency on-call support as needed

Education/Experience Requirements:

• RPN or RN license in good standing with the College of Nurses of Ontario
• Minimum of three years experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered.
• Must possess a valid driver's license and be willing to drive to and from client's homes
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Proficiency in computer skills and in Excel and Word

About Home Instead:

Home Instead has been enhancing the lives of seniors and their families for over 30 years. As the premium provider of in-home senior care, we empower older adults to live independently and safely at home while offering peace of mind to their loved ones. Our commitment to compassionate, high-quality care has earned us recognition as the world's largest home care network and a trusted employer for those passionate about making a difference.

Ready to Apply?

If you're ready to embark on a rewarding career with purpose, join our team at Home Instead. Apply today and become part of a supportive and inspiring community that values your talents and commitment.