Library Service Assistant

Under the general direction of the Branch Head Librarian, the Information Assistant will interact with customers of all ages to help create a positive and welcoming library experience. The position provides information, helps customers access library services in physical and/or digital form, and delivers programs for all age and ability levels within the library and community.

Responsibilities:

• Assist customers in-person, over the telephone, and online with their information, readers advisory, and room booking needs.
• Instruct customers in the use of the Library’s ILS system, online databases, and Internet resources.
• Assist customers with specialized resources and tools, such as eBooks, the Library Online Computer Booking system, and Audiovisual resources as required.
• Assist with public computer training sessions and provide computer assistance as required.
• Prepare for and host programs for adults, young adults, and children, including equipment set-up as required.
• Provide programs for pre-schoolers and school-age children.
• Assist in the creation of posters, booklists, reading guides, and other marketing tools as assigned.
• Provide tours and orientation sessions as required.
• Assist in the maintenance and development of the collection.
• Take charge of the library or section in the absence of the Branch or Section Head or designate.
• Assist in promoting library materials and services.
• Perform other related duties consistent with the classification as required.

Education and Qualifications:

• Undergraduate degree or an equivalent combination of training and experience.
• Ability in Reference/Reader’s Advisory work is an asset.
• Ability to provide assistance to both children and adults.
• Ability to deal effectively with the public and staff members.
• Ability to communicate effectively both orally and in writing.
• Good general knowledge of literature and various subject areas, as well as current affairs and trends.
• Ability to operate A.V. equipment is an asset.

• IMPORTANT: Applicants educated outside of Canada must have education comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://www.canalliance.org/en/ at application.

Conditions of Employment:

• The successful candidate must maintain legal eligibility to work in Canada. If the candidate possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense.
• Must be physically capable of performing the duties of the position (i.e., must be able to lift boxes and equipment weighing 20-25 pounds, and set up tables, chairs, banners, etc.).
• Applicants may be required to undergo testing to determine their knowledge and abilities as they relate to the qualifications of the position.
• The successful applicant will be required to complete job-specific training required for this position as directed.
• Must be able to work evenings and weekends.