Customer Experience Associate

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful? Can you process financial transactions accurately and achieve satisfaction by providing excellent customer experiences? If so, take the next step to your future today and apply for the position of a Customer Experience Associate. We are looking for a champion who can understand customer needs and recommend suitable banking solutions for a positive customer experience.

In this role, you will:

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalate non-standard activities as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence

Job Requirements:

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment
• Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and the internet
• A go-getter who can exercise initiative and is detail-oriented to handle several tasks and changing priorities
• A dynamic communicator with customer experience skills who can connect effectively with different people

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing support for our colleagues to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. Each province or territory within Canada may have its own set of regulations, requirements.

Colleague Development:

If you’re interested in a specific career path or building certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, access to an online learning platform, and various mentoring programs to unlock future opportunities.

Training & Onboarding:

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process:

We’ll contact candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation:

Your accessibility is important to us. Please let us know if you’d like accommodations to help us remove barriers for your participation throughout the interview process.

We look forward to hearing from you!