Director, Business Strategy

Our Capital One Business Analysis Team

Yes, we’re a credit card company. But we’re more than that too. We’re driven by what our customers want, and how to make their lives simpler. We’re always looking for creative ways to offer digital solutions that make sense for our customers. With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products, and great engineering.

Working with us

Associates working in the hybrid model are expected to come into the office 3 days a week across Tuesdays and Thursdays, reserving Mondays and Fridays as company-wide virtual days. As was true before the pandemic, expectations of being in the office will be balanced with personal life flexibility. At Capital One, we’re committed to diversity, inclusion, and belonging. We strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged, and inclusive behaviours are embedded in everything we do to positively impact associates. We’re focused on helping associates live well—physically, financially, and emotionally. When you join us, we support you and those who are most important to you, offering full coverage for spouses, domestic partners, and dependents. We’ve designed our benefits program to be flexible, comprehensive, and consistent across our organization. From health and fitness center discounts to training and professional development programs—and much more—you’ll discover that Capital One is committed to helping you live your best life.

A day in the life of a Capital One Director, Business Analysis - Yield and Customer Terms

You will have the opportunity to flex skills as a general manager across credit, operations, and technology in a critical area of our business that is responsible for delivering over $1B in revenue, that is poised to lead a revolution in technology-led risk management and meaningfully invest in our customer agenda, with the right leadership in place.

Specific responsibilities include, but are not limited to:

• Strategic leadership: Develop business strategies that will drive growth, profitability, and customer success for Capital One in the face of shifting consumer and regulatory behavior. A proven track record of decision making and problem solving based on analytics is required.

• Technology & Process ownership: Have an ownership mindset, and strategic planning with a 6-24 month horizon. Develop and implement enhancements in our technology capabilities to lead the enterprise in risk management.

• People leadership: Manage and develop a cross-functional team of analysts, process managers, and product. Coaching and mentoring associates throughout the organization is essential.

Successful candidates will have:

• A deep understanding of product economics and PNL experience

• Experience leading a team of analysts, process managers, and product

• Process owner, operations or execution experience

• High level of intellectual curiosity and comfort with ambiguity

• Well organized, able to multitask, and able to prioritize with minimal direction

• Communication skills, able to present to executive management on key KPIs and results

Basic Qualifications:

• Bachelor’s Degree or equivalent experience

• At least 7 years of analysis and process experience

• At least 5 years of leading a cross-functional team of 8+ reports

Preferred Qualifications:

• 5+ years of leading a cross-functional team of 15+ direct reports

• 5+ years of experience working in an Agile environment

• 5+ years of leading analytical, process and product teams

About Capital One Canada

We've been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn’t. We're on a journey to put our customers first, and keep them there, by building modern technology solutions to simplify and humanize the world of credit cards. We have the positive energy of a startup, with the advantages of a big company.