International Service Specialist - Middle Markets

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada. If you have commercial insurance international/multinational experience, are passionate about customer centricity and looking for a new challenge, we would love to hear from you.

Zurich Canada is currently looking for an International Service Specialist to service and support our international program business. This is an 18-month contract position based in our Toronto office. Reporting to the International Service Manager, you will consult with Account Teams and manage end to end International Program servicing on international business service delivery, including customer service requirements, service proposition and handling of various service delivery issues in order to enhance and deliver a seamless customer experience.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters. This is a hybrid work opportunity.

What you will do

• Manage the International Program servicing end to end and is the point of contact for customers and brokers on assigned accounts.
• Provide input into the development of customer specific, value added services for existing and new customers of moderately complex accounts, as assigned.
• Act as an account representative by responding to customers service issues and coordinating with the appropriate business partner for resolution (i.e. claims adjusters, underwriters).
• For new and existing customers, assist underwriting in documenting the service proposition including agreed service deliverables and standards.
• Deliverable and problem solving issues may relate to the domestic and/or international aspects of services related to policy issuance, regulatory requirements, reporting, risk engineering coordination, premium payment processes, claims flow issues, and money/currency movement.
• Handle specific requests from Underwriting by reviewing service plan requests, determining feasibility of requests and implementing customer-focused service solutions. This may involve contact with prospects and/or customers to resolve routine problems.
• Evaluate loss potential due to catastrophe, severity and/or frequency.
• Rate policies and checks previously rated policies for proper rating.
• Assist in developing rates.
• Coordinate data entry submitted to the third party vendor and perform quality checks on the entry before information is sent to the network.
• Provide input into the development of service plans for prospects.
• Assist in implementing and monitoring service plans for customers.
• Negotiate as well as facilitate reinsurance placements with reinsurance carriers.
• Support Underwriting on assigned accounts with compliant program structuring options using available tools.
• Attend meetings and monitor business decisions made at meetings to ensure each decision is acted upon in accordance with the outcome of the meeting.
• Attend external meeting with Underwriters to showcase and explain service and value propositions
• Provide customer specific solution management in resolving complaints or handling other service-related challenges.
• Prepare service presentations as required.

Job Qualifications - What you bring to the table

• Required: Bachelors Degree and 2 or more years of experience in the Service Delivery and commercial insurance area

OR High School Diploma or Equivalent and 4 or more years of experience in the Service Delivery area and 2 or more years in the Commercial insurance space

• Knowledge of domestic and international regulatory requirements

• Preferred:

• Knowledge of insurance products and services, international business
• Property and/or liability experience preferred
• Knowledge of the business environment, finance, economics and reinsurance
• Effective communication skills
• Strong written and verbal skills
• Ability to multi-task
• Strong analytical and planning skills
• Ability to effectively manage changing priorities
• Ability to build networking skills
• Bilingual (French and English) is an asset

Our Culture

• At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DEIB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
• We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
• We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
• We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
• We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
• We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.
• We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets.

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals.