SME Account Manager

Pursuing a career as an SME Account Manager at Flex Affaires means being part of a dynamic team surrounded by experts. It also involves taking charge of entrepreneurial clients who contact Flex Affaires and referrals received from our partners. You will ensure the growth of the client portfolio while efficiently serving SME clients who seek remote advice. Through your passion for business development and customer service experience, you will build a trust-based relationship over the phone and develop our small to medium-sized business clientele. You will quickly become a trusted guide in all their financial projects.

Your job:

• Provide online advisory services aligned with client needs
• Analyze credit files, develop financing scenarios, and propose appropriate solutions
• Negotiate terms and conditions of agreements with clients
• Implement and follow up on recommendations made by various specialists from the Bank and its subsidiaries, promoting profitable business development
• Take charge of your personal development, both in terms of skill evolution and knowledge of economic aspects surrounding SMEs

Your team:

Reporting to the Director, Sales and Services, Flex Affaires, you will collaborate daily with a team of 110 experts. The full-time position is 37.5 hours per week. The position holder must be available to work on rotation from 8 am to 6 pm, Monday to Friday. The schedule may vary according to operational needs. The selected person will work in a hybrid mode and must ensure a presence in our branches in the Surrey region and its surroundings.

Our team values everyone's passions and bold ideas. Whether it's helping our clients achieve their goals or helping your colleagues do what they love in life, we are united. We know we can count on our colleagues to promote knowledge sharing and mutual assistance.

Prerequisites:

• Holder of a university certificate, bachelor's degree, or master's degree
• Minimum of 2 years of experience in commercial credit
• Knowledge of commercial products
• Proven experience (over 5 years) in business development
• Knowledge of the health professionals network, an asset
• Negotiation skills
• Ability to communicate effectively and with impact
• Excellent teamwork and customer service skills
• Ability to work in a constantly changing environment
• Proficiency in French, an asset

The selected person will work in a hybrid mode and must ensure a presence in our branches and business centers in the region.

Your benefitsIn addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.We're putting people firstWe're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?Come live your ambitions with us!!