Service Manager

Barque Smokehouse on Roncesvalles is looking to hire a manager to support service and the front of house team. This person will work closely with the general manager, chef, and owner to run service 5 days per week, as well as contribute to policy and standards, food and drink menu engineering, scheduling strategies, and more.

Barque Smokehouse is a full wage (tip-free) restaurant.

The ideal candidate is an individual who truly loves and exemplifies inspired hospitality. They must possess a strong passion for, and knowledge of food and beverage. They will also have strong organizational, leadership, and guest service skills to actively support service and operations on a daily basis.

Starting hourly pay range: $30-$35/hr, depending on experience.

Compensation Includes

• Physical and mental health benefits and support
• Monthly cell phone credit
• Free staff meal
  
  

Basic Responsibilities Of The Role Include

• Serving
• Hosting
• Takeout management
• Providing in-person guest services, guest retention and recovery
• Training and coaching floor staff
• Ensuring health and safety standards are upheld
• Using, programming, and streamlining PoS
• Strong communication and leadership skills
• Oversee restaurant services
• Email communication
• Rudimentary understanding of employment laws
• Inventory management
  
  

Qualifications

• Minimum 6 years experience in the restaurant industry
• Minimum 5 years of experience as a server
• Minimum 2 years as a shift-leader, key-holder, supervisor, manager, or other responsible role
• Smart Serve certification
• Post-secondary education in hospitality is an asset
• Food handler certificate is an asset
  
  

For years, we have been actively working to correct industry inequities like Front of House/Back of House wage disparity, lack of health benefits for employees, and the tip-based model. As of 2022 we employ a new pricing model - one that provides all staff with allowances for extended health benefits, and an hourly wage of no less than $22.25 hourly (more in the vast majority of instances). While we don't refuse gratuities, guests are reminded that we have incorporated the costs of a stable wage into our pricing.

We check in with all staff regularly to ensure everyone is happy and developing while maintaining a healthy work/life balance. Many of the management team and staff have been with us for years. We strongly believe in supporting our staff, providing a dynamic work environment where everyone is treated as a professional, is valued, respected, and heard.

Please include a cover letter and resume with your application to [email protected]. For more information on Barque Smokehouse, please visit our website at www.barque.ca.

We thank all applicants for their interest. Only applicants who are selected for an interview will be contacted.