Catering Sales & Event Manager

Owned and operated by Century Group, Coast Tsawwassen Inn is a premium, all-suite hotel, offering 90 comfortable and spacious guest rooms, banquet and event spaces, and fitness room. Recently modernized, Coast Tsawwassen Inn is designed to enhance guest stays, upgrade the quality of business meetings, and authentically connect with the Tsawwassen community — truly reflecting our commitment to ‘Refreshingly Local’. Consistently rated #1 in guest satisfaction and rated one of the finest hotels available within Coast Hotels.

Role Summary

Reporting to the General Manager, the Catering Sales and Event Manager is a key role responsible for the selling, detailing, planning, and execution of all catered events from start to finish. This individual drives departmental revenue by setting and achieving sales targets while ensuring the highest level of service excellence.

Key Accountabilities

1. Sales & Revenue Management

• Collaborates with the Sales Manager to achieve strong meeting, convention, and social event sales.
• Sets and meets revenue targets for the Catering Department, analyzing and maximizing each business opportunity's financial potential.
• Negotiates contracts to optimize hotel revenue while delivering exceptional customer service.

2. Event Coordination

• Consults with guests, confidently and creatively advising on the planning of various meetings, events, and off-site catering.
• Collaborates with Chef, Banquet Manager, and Sales Team in the planning of menus, tastings, and costings.
• Leads by example and attends all major functions to ensure events meet or exceed client expectations.

3. Customer Relationship Management

• Maintains and responds promptly to all inquiries, providing comprehensive proposals, contracts, and billing.
• Conducts post-event follow-ups, resolving any client concerns to ensure satisfaction and foster repeat business.
• Represents the hotel professionally in community and industry events to build and sustain client relationships.

4. Team Leadership

• Provides leadership to the Catering team in conjunction with the Banquet Manager, fostering a culture of exceptional customer service.
• Develops systems to drive effective communication and consistency across the department to meet client expectations.

5. Innovation & Service Excellence

• Continuously seeks creative ways to deliver exceptional service and craft memorable event experiences.
• Ensures adherence to company policies, procedures, and health and safety regulations.

Education and Experience

• Diploma or Bachelor’s degree in Hotel Management (preferred).
• Minimum 2 years of experience in a hotel catering and sales department with demonstrated leadership experience.

Required Knowledge, Skills & Abilities

• Proven ability to set, analyze, and meet revenue targets.
• Superior communication skills, including the ability to establish rapport, build credibility, and influence customer decisions effectively.
• Knowledge of safe food handling, first aid, and service protocols. Serving It Right and FoodSafe certifications required.
• Strong organizational and time management skills in a fast-paced, customer-focused environment.
• Proficiency in business software, including Google Workspace, hotel sales and catering software, and property management systems (PMS).
• Flexibility to work evenings and weekends as dictated by business needs.

Coast Hotels offers a variety of benefits, including competitive wages & benefits, flexible work schedules, hotel discounts, staff meals, training & development, career advancement opportunities & more!