Account Manager

Description

Are you a seasoned Account Manager looking for a role that rewards truly rewards, retention and growth of existing customers? If so, we are looking for a new Account Manager who will be responsible for executing the Canadian sales strategy within clearly defined markets by targeting existing customers to upsell and cross sell our products and services. You will take a determined approach to retain and grow the existing customer base to minimize churn, maximize retention and exceed revenue growth targets.

Key Responsibilities

• Serve as the primary point of contact and build long-term, value driven relationships with Dye & Durham customers by becoming a trusted advisor
• Execute strategies & tactics to exceed revenue growth, customer retention, and churn targets
• Identify and convert upsell, cross-sell, and renewal opportunities to achieve sales objectives
• Proactively connect with customers through email, phone, online presentations, and in-person meetings & events to drive revenue growth, product adoption and customer satisfaction
• Ensure the timely and successful delivery of our solutions and various projects according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Monitor and analyze customer's usage of our product as well as forecast and report key account metrics including net revenue growth, retention rates and churn risk
• Responsible for working with the Sales and marketing teams to develop strategic marketing plans and ensure KPIs are being met
• Share feedback with the Product team to ensure we are building with customer front of mind

Skills, Knowledge & Expertise

• Minimum 5+ years of account management, customer success experience and/or sales, customer service in a B2B software environment (SaaS and legal experience beneficial)
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Desire and ability to learn the functionality of Dye & Durham's products in order to facilitate training and demos to customers and prospects.
• Self-motivation, collaboration skills, and passion for exceeding customer expectations
• Strong communication and presentation skills
• Travel to client trainings, meetings, conferences etc

Why work with us?

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favorite charity. Hit apply and your application will be reviewed by our talent acquisition team who will contact you directly.

Please note that this position is subject to security checks.

Dye & Durham is an equal opportunity employer. We provide opportunities without regard to race, colour, religion, sexual orientations, gender identity, national origin, marital or family status, disability status or other applicable legally protected characteristics.

About Dye & Durham

Dye & Durham is a global leader in legal technology. The company’s three categories of integrated solutions – practice management, data insights and due diligence, and client onboarding – give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between. Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort.