Cafe Manager

Who We Are: Mon Pitou is a specialty food store that is a cafe, bistro and grocer all in one. We opened our doors in 2021 and quickly became a hidden gem in the Fairview neighbourhood. We are passionate about celebrating everyday indulgences and creating a casual but elevated experience for guests through our offerings and ambiance.

The Opportunity: We are searching for a Store Manager to oversee front-of-house operations. This is a middle-management role that focuses on guest experience and leadership skills. As a daytime establishment, we offer an appealing schedule for better work-life balance. You will oversee our coffee, retail, dine-in experience, and staffing operations through being an effective people manager. This position reports to the Creative Director and Operations Director and works cross-functionally with other managers and leads.

Responsibilities

Sales and Guest Experience:

• Work with the Operations Director and BOH Leads to streamline offerings
• Oversee the end-to-end guest experience onsite and online
• Forecast for sufficient and consistent production of retail offerings
• Plan for seasonal drink launches for dine-in and bottled options
• Propose product features that align with the Creative Director’s vision
• Incorporating innovative techniques to maintain resourceful and overcome challenges
• Lead events and special programs such as private events or meal kits
• Review data and stats to make informed decisions

Inventory and Data Management:

• Manage inventory such as purchasing, receiving, inspecting, storing
• Track product waste and look for improvements in financial return
• Understand market trends, shortages and alternatives to minimize impact
• Recognize revenue trends through reporting functions
• Reconcile profit and loss reports
• Liaise with vendors and sales representatives to build a strong working relation
• Ensure the FOH is stocked and prepared for service to prevent shortages
• Ingredient shopping when required

Culture and Leadership:

• Full-cycle recruitment: hiring, training, disciplining, termination
• Strategically schedule staffing for effective coverage
• Conduct and implement training for FOH staff
• Provide ongoing support and feedback for staff, acting as the grease and glue
• Lead the team through a change management process
• Step in to fill positions as needed, when needed
• Operating with a “one team” mentality
• Attend senior strategy meetings to escalate ideas or implement change
• Spearhead team meetings and daily huddles
• Upholding company core values
• Embody a continuous improvement mentality

Safety and Compliance:

• Ensure adherence to health and safety regulations to the highest standard
• Ensure adherence to policies and procedures, maintaining an environment of discipline and order.
• Act as point of contact for Health Authorities
• Oversee store hygiene and maintenance activities
• Audit equipment functions and maintenance

Note: This job description is intended to provide a general overview of the responsibilities and tasks associated with this position. Duties and responsibilities may vary based on the specific needs of the organization. Additional duties may be assigned as needed to support the business operations and objectives.

Who YOU Are:

• Ownership: Act and think like an owner
• Integrity: Honest and accountable
• Passion: Stay curious and invested
• Teamwork: Collaborate with a one-team mentality
• Quality: Maintain a high standard

Requirements

• 2 years of people-management or supervisory experience
• 3 years of barista experience
• 3 years of serving experience
• Available 5 days a week, with weekend and holiday availability
• Class 5 driver’s license, with the ability to drive
• Attend vendor shows
• Familiar with the BC Employment Standards
• Effective and thorough communication skills (verbal & non-verbal)
• Balances analytical and creative skills
• Excellent knowledge of the industry
• Level-headed and collaborative skills for working in a team setting
• Confident to work under pressure and pivot on demand
• Critical thinking and problem-solving skills to overcome issues
• Effective leadership skills needed for organizing and planning a kitchen staff
• Holds a work permit in Canada

Technical Requirements:

• FoodSafe Level 1 Required
• FirstAid Certificate is a bonus
• Familiar with data extraction and interpretation
• Tech savvy, specifically with G-Suite functions, and other software
• Process-oriented to implement workflows
• A strong understanding of culinary procedures, trends, and standards

Employee Perks:

• Free meal for breaks
• Monthly management allowance
• Store discount
• Weekly tips distribution
• Standardized schedule