Team Manager - Bilingual - Counselling & Community Response

The WOCRC values the diversity of its employees and the knowledge, skills and contributions that each brings to the organization. Our work is meaningful, fulfilling, and can be demanding, so we are committed to offering our staff compensation that is fair and competitive for our industry along with a comprehensive suite of benefits to support staff health, wellness, and financial security. With generous paid time off policies, including 4-weeks annual vacation, 3-weeks annual sick leave, salary top-up plans, a superb Employee Assistance Program, Health, Dental and Disability Insurance, a world-class Pension Plan (HOOPP), discounted gym memberships and a flexible, supportive work environment, we believe in providing what staff need to thrive, grow, and feel connected and included in our mission.

POSITION SUMMARY:

The Team Manager, Counselling & Community Response, is responsible and accountable for the coordination, implementation and integration of Counselling Services and Community Response, including Community Development, and Child & Youth Strategy, ensuring ongoing development, service delivery and evaluation within the framework of the WOCRC philosophy and strategic direction. The Team Manager is a member of the management team and handles all aspects of staff management and administration for the Counselling & Community Response Services teams. The Team Manager collaborates with other WOCRC Team Managers to integrate services using a cross functional lens to increase care coordination to clients across the centre. The Team Manager collaborates with external groups/agencies in order to ensure effective and comprehensive service delivery and to represent WOCRC in groups and coalitions that address the broad determinants of health.

Western Ottawa Community Resource Centre operates under the following guiding beliefs:

Empowerment - Equity - Partnership - Innovation

AUTHORITY:

The Team Manager of Counselling & Community Response is a manager for the purposes of the Signing Authority/Spending Limits Policy and has the authority to:

• Participate in the development of Program Budgets
• Authorize expenditures within program budget
• Develop and implement team work plans
• Supervise team members
• Approve leave requests

The Team Manager, Counselling & Community Response Services consults with the Director of Client Services on the following:

• Legal issues
• Serious Staff performance issues
• Proposal/budget adjustments or submissions
• Other issues relating to Centre wide policy or operations (e.g. Privacy)

PRINCIPAL RESPONSIBILITIES AND DUTIES:

1. Program Development and Delivery
2. Responds to client requests and complaints;
3. Ensures consistent and accountable implementation of the WOCRC guiding beliefs and strategic direction ongoing development of policies and procedures relevant to the day-to-day operation of programs and services;
4. Ensures coordination, planning and delivery of Counselling & Community Response Services;
5. Ensures appropriate standards of care and service delivery;
6. Attend Team Meetings to share information and collaborate on appropriate service delivery initiatives;
7. Informs and assists the Director of Client Services in meeting the changing needs of the program;
8. Participates in program evaluation / initiatives for teams;

1. Financial Management and Administration
2. Participates in the development of program budgets in collaboration with the Director of Corporate Services and Director of Client Services
3. Approves program operating expenditures within the approved budget;
4. Oversees effective administrative systems to ensure smooth program functioning;
5. Communicates with funders as delegated by the Director of Client Services.

1. Team Management
2. Consults with the Director of Client Services, on significant human resource issues;
3. Liaises with People Services Manager in recruitment and hiring for position vacancies on team, including completing necessary approval forms, establishing selection criteria and interview questions and sitting on selection committee;
4. Ensures appropriate placement and supervision of volunteers within Counselling & Community Response in collaboration with the Volunteer Services Coordinator;
5. Conducts performance appraisals and monitors performance of direct reports; submits completed performance reviews to the Director of Client Services for final sign off; and passes to the People Services Manager for inclusion in the employee file.
6. Chairs/organizes team meetings; sets agendas, facilitates discussion and information flow; promotes and enhances team functioning through support, coaching and conflict resolution;
7. Ensures appropriate orientation and training for staff, volunteers and students
8. Applies and provides policy/procedure interpretation for team members as required.

1. WOCRC Strategic Direction Support
2. Maintains an awareness of current issues in the WOCRC catchment area and in the related health and social services systems and community supports related to program areas;
3. Provides support for the development and implementation of new projects and programs, (e.g., identifies appropriate staff to take on new work, modifies work plans, and negotiates workloads/space/equipment requirements, ongoing problem-solving);
4. Provides regular reports/information to the Director of Client Services on key issues and activities related to the strategic directions of WOCRC;
5. Monitors team work plans and participates in team and centre wide directional planning processes.

1. Organizational Management
2. Communicates decisions to the Counselling & Community Response teams and provides interpretation/support as necessary in consultation with the Director of Client Services
3. Participates on committees, action teams and working groups as required.

1. Development and Maintenance of Community Contacts
2. Coordinates, administers or participates in programs in collaboration with other external organizations as directed by the Director of Client Services;

1. Program Supervision/Consultation
2. Provides regular supervision of all full-time and casual relief staff on the teams; provides follow up when appropriate;
3. Models a “client-centred” service delivery philosophy;
4. Communicates regularly with and monitors the quality of work done by seconded staff, casual employees, contract staff and students. Communicates with supervisors as necessary;
5. Initiates and participates in regular consultation with community partners who share staff and programs;
6. Oversees the resolution of client complaints and works with the Director of Client Services when appropriate to resolve complaints.

QUALIFICATIONS:

Education and Experience:

• Masters or Undergraduate degree in Social Work, counselling psychology, health or social sciences or an equivalent combination of education and significant related experience.
• Minimum of five (5) years management experience managing a multi-disciplinary team including supervision of staff;
• Experience working with abused women, crisis intervention and brief therapy
• Experience working with children and youth
• Knowledge of the Community Development Framework and Guiding Principles
• Demonstrated commitment to and knowledge of community-based model of health service provision and feminist principles;
• Knowledge of the Child and Family Services Act;
• Knowledge of the Mental Health Act;

Competencies:

• Strong critical analysis, problem solving, planning and decision-making skills
• Excellent relationship building skills
• Demonstrated ability to work independently in remote locations
• Demonstrated conflict management and resolution skills
• Ability to develop and implement programs using an inter-disciplinary collaborative approach
• Excellent interpersonal and communication skills
• Demonstrated ability to work in a multi-cultural, multi-disciplinary team environment
• Demonstrated ability to work within an Equity inclusion framework
• Demonstrated commitment to and knowledge of community-based model of intervention;
• Knowledge of social services delivery in Ottawa;

.

Language Competencies:

• Ability to communicate fluently in English, spoken and written.
• Ability to communicate fluently in French, spoken and written,
• Other languages reflective of the community we serve an asset.

Computer Competencies:

• Intermediate knowledge of Microsoft Office suite of products
• Familiarity with Data Management Systems

Please apply online via our career centre at wocrc.ca/careers

We are an equal opportunity employer. All employment decisions are based on business and job requirements. All qualified applicants will receive considerations for employment based on individual qualifications, without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status (including single status), gender identity, gender expression, record of offences (in employment only), sex (including pregnancy and breastfeeding), sexual orientation or any other status protected by the laws or regulations in Ontario.

WOCRC has an accommodation process in place that provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please do not hesitate to let us know how we can best accommodate you.

We thank all applicants for their interest in this employment opportunity. Please note however that, due to the volume of résumés received, only those applicants selected for further consideration will be contacted.