Team Manager - Clinic Operations

Create awesome experiences for our customers!

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.

Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.

Do you share our passion?

TELUS Health - Care Centre in Calgary is a premier medical facility where our renowned and passionate teams of healthcare professionals can capitalize on TELUS Health’s innovative digital health technology to deliver:

• Highly personalized care
• Enhanced patient experiences
• Easy access to a broad range of services in preventive health, wellness, primary care, and mental health
  
  
  

Our Calgary Care Centre is currently seeking a Team Manager of Client Experience and Operations. In this role, the manager will be responsible for coaching, performance, recognition and mentoring of 7-10 Medical Office Assistants (MOAs). This team is accountable for reception, booking appointments and ensuring our clients have a friendly and positive experience.

Our Team And What We’ll Accomplish Together

We are looking for a dynamic and innovative leader, with a knack for challenging the status quo. You're an out of the box thinker that goes above and beyond to make each client experience a great one! Being flexible and innovative are a part of your motto. You will be directly collaborating with other experienced and like-minded team members. As part of the team, you'll be a key contact person for clients, physicians, staff, suppliers and guests, this team member is the voice and face of the company in many instances.

What You’ll Do

You'll be responsible for all areas related to Client Service and the Administration Teams:

• This includes building, leading and managing a diverse team, including recruitment, onboarding, talent decisions, performance management, resource management and career progression
• Guiding collaborative efforts between teams with a strong focus on standardizing and documenting processes
• Driving innovation and fostering a culture of continuous improvement
• Safeguarding and sustaining the organization’s mission, vision, goals and values
• First Level of Client Complaint Management
• Creating and ensuring accuracy of all communications with co-workers, suppliers and doctors’ offices
• Developing and maintaining professional relationships with clients, staff, suppliers and other healthcare providers in the community
  
  
  

What You Bring

• Minimum 5 years Management Experience in the Customer Service Industry
• Proven leadership skills including: team building, results, driven, accountability dexterity, and the strength and aptitude to empower others
• Collaborator: Ability to lead, collaborate with, and influence cross-functional teams
• Strategic Thinker: Demonstrated ability to think strategically, consider big picture
• Problem Solver: Solution oriented with exceptional judgment and courage to fail-fast
• Ability to handle and communicate effectively with challenging clients
• Natural Organizer: Excellent organizational skills including meeting agenda management, meeting minutes & action item designation & follow-up, with the ability to meet and exceed deadlines
• Innovator: Not tied to doing things the way they have always been done; always looking for new and better ways to do things
• Strong knowledge of desktop computer systems and excellent written and verbal communication skills
• Exceptional organizational and customer service skills
  
  
  

Great-to-haves

• Knowledge and experience working with Med Access, our Electronic Medical Record System
  
  
  

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.