Program Assistant

Classification & Regular Hours

Hours per Week: 35

Salary Grade: Level N

Please note, this is a 1 year temporary full time contract opportunity covering a leave of absence.

Secondments are Welcome

Click here for more details on secondment opportunities.

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Faculty of Health Sciences is a large, diverse, and comprehensive unit, comprised of seven Schools (Nursing, Kinesiology, Health Studies, Physical Therapy, Occupational Therapy, Communication Sciences and Disorders and Food and Nutritional Sciences), a large Interdisciplinary Graduate Program in Health and Rehabilitation Sciences and four Research Centers. The Faculty has more than 4,000 undergraduate students and more than 900 graduate students (200 PhD students).

Responsibilities

Under the direction of the School Director and the Manager of Operations & Finance, the Program Assistant provides program information and administrative support for both the undergraduate and graduate programs in the Brescia School of Food and Nutritional Sciences. The role responds to student inquiries, provides program information on University academic policies and procedures, and resolves many student related issues, or refers to Academic Advisors or Undergraduate chair as needed. The Program Assistant supports course and exam scheduling, grade submissions, adjudication, awards, scholarships, publication updates, and maintains undergraduate and graduate student files. The Program Assistant will also be responsible for overseeing the admissions process for the graduate programs (DDEPT and MScFN).

Qualifications

Education:

• 3 year Community College Diploma in Administrative or Business Studies

Experience:

• 3 years of experience providing administrative support, customer service, and administering undergraduate/graduate programs and student policies and procedures in an academic environment
• Experience providing frontline support to graduate and/or undergraduate students preferred

Knowledge, Skills & Abilities:

• Knowledge of general office procedures including records management systems
• Ability to understand student needs and expectations and provide excellent customer service to satisfy expectations
• Intermediate proficiency required in Microsoft Office
• Familiarity with software applications used by Western preferred – e.g., OWL, PeopleSoft, Adobe, GradNet
• Verbal and written communication skills to clearly express ideas
• Ability to establish rapport with people from diverse backgrounds
• Competency to maintain confidentiality and treat sensitive information with discretion
• A strong record of teamwork and the ability to work independently
• Ability to process information with a high degree of accuracy
• Strong problem-solving skills with the ability to research/investigate issues
• Ability to work in a fast-paced environment with constant interruptions
• Ability to multi-task and maintain an organized work environment
• Familiarity with academic calendar and programs at Western preferred

Union Statement

Western welcomes applications from all qualified individuals; however, it is the university's policy to give first consideration to all qualified UWOSA applicants.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.