Assistant Store Manager

Mandate:

The ability to lead a team, focused on excellent customer service, outstanding product presentation, and efficient processes, designed to achieve maximum sales while controlling costs.

Passion & Commitment: A key driver for our Company.

Operational Responsibilities:

• Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience.
• Responsible for Fresh Side or Dry Side and/or both sides.
• To assist with setting operational goals for their designated areas and accountable for enforcing those goals and standards to ensure the overall success of the store operations.
• Responsible to analyze the opportunities by putting in place business plans and ensure the completion of their execution to achieve financial objectives within the store.
• To review and provide direction regarding planogram programs with Department Managers within their designated areas and be accountable to oversee the delivery of merchandising programs.
• Responsible to oversee the execution and maintenance of store programs and initiatives (insiders, new rollouts, etc.).
• Responsible to review and provide approvals regarding Department Manager’s store administrative activities.
• Accountable to maintain company’s merchandising standards including all sales floor and backroom areas.
• Ensure that inventory is maintained at a specific level and that there is a proper mix of assortment on the shelves available.
• To be involved in Customer Service and Customer Relations at all times.
• To be responsible for the closing functions of the store (minimum of 2 nights a week).
• Responsible to oversee all maintenance aspects of the store (including 3rd party contractors).
• Responsible for the day-to-day operations and oversee the store in the absence of the Franchisee.
• To perform other duties as assigned.

Employee Relations Responsibilities:

• Responsible to directly oversee the work of Department Managers.
• Support strong employee performance by setting clear expectations and providing performance feedback.
• To coach Department Managers on progressive disciplines.
• To manage, plan, and direct the work of others and discipline employees when required.
• Responsible to maintain and communicate Company Policies and Procedures.
• To perform other duties as assigned.

Requirements:

• Exceptional customer service skills with a talent for building customer loyalty.
• Minimum Grade 12 Diploma.
• 4 to 5 years experience in the retail food industry.
• 3 to 5 years of managerial experience.
• Demonstrated creativity in display merchandising.
• Excellent organizational abilities with the ability to manage multiple priorities.
• Labour relations experience is an asset.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Knowledge of store systems is an asset.
• Computer Skills (PC application; Outlook/E-Mail, Excel).
• Must be available to work evenings, weekends, and holidays.

How You’ll Succeed:

We attribute our success to preserving our core values: super fresh foods, well-trained staff, store cleanliness, and superior, friendly customer service. If that sounds like you, and you are responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

We are committed to creating a diverse and inclusive workplace.