Client Support Clerk

This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Client Support Clerk to join our team in Kamloops, British Columbia.

Purpose of Position

The Client Support clerk monitors the IMAC perform queue throughout the Province in the established ticketing tool for tickets assigned directly to this position. Tickets received to be actioned will consist of requests to install basic software and to move various types of hardware. Client Support Clerks will also respond to requests for client password resets.

Accountabilities

• Install Standard Products or sub-components of Standard Products
• Unpack and set up hardware components and connect to the power receptacle and to the LAN jack within the Client User's office or workspace and test the device
• Move and prepare for disposal, according to Client direction all packing materials and other associated trash to the mutually agreed designated location within the facility
• Update the status of the IMAC Services through to completion within NTT DATA's service request system
• Perform password resets and update NTT DATA's service request system accordingly
• Monitor the Capacity Management mailbox
• Update Fast Schedule Planner with unplanned absences, OT shifts and other data entry within the system

Qualifications

• High School Diploma and one year of customer service experience, education and /or training
• Experience with Data Entry and Typing skills
• Excellent Communication Skills with English Language proficiency
• Basic Computer Skills in Microsoft Office environment
• Must have Drivers license and reliable personal transportation
• Must be fully vaccinated in accordance with Health Authority Policy. Proof of vaccination will be collected by NTT DATA during the onboarding process.
• On-Call/Shift work may be required (evenings/weekend/nights).

Financial Responsibility

• No financial responsibility.

Direct Supervision

• No direct supervision.

Project/Team Leadership or Training

• No team leader/training responsibilities.

Please note, as per the CBA and Human Rights Code of BC, this posted position may be used for accommodation of union members based on medical or human rights grounds without previous notice. The Employer must give preference to a union member who has submitted an approved the accommodation request if the positions is still vacant during the recruitment process.

Salary: CAD $49,675.91

About NTT DATA Services

NTT DATA BCU is an entity of NTT DATA Services, a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.