Transit Operator/Service Worker

Join the City of Medicine Hat as a Transit Operator/Service Worker

Temporary, On Site

Are you passionate about serving your community and making a positive impact? This dual role combines the responsibilities of both a Transit Operator and a Service Worker. As a Transit Operator, you will safely operate various transit vehicles, ensuring a courteous and respectful experience for passengers and other road users. As a Service Worker, you will perform essential manual tasks, including cleaning and preparing buses, as well as providing temporary backup for Transit Operators.

This is a temporary position, with casual hours, but it's also a unique opportunity to join the City of Medicine Hat team, gain valuable experience, and be part of a supportive workplace that truly makes a difference in the community. While shifts cannot be guaranteed, there are weekly opportunities to pick up additional hours, offering a degree of flexibility. This a great starting point for those seeking long-term growth and development within the organization.

If you possess strong communication and interpersonal skills, excel as a team player, and are committed to delivering outstanding customer service, this could be the perfect role for you!

Your Key Responsibilities

• Deliver high-quality customer service with professionalism and maturity.
• Operate transit vehicles safely and courteously, adhering to all traffic laws.
• Help special needs customers with boarding, exiting, and securing mobility devices.
• Collect fares, validate passes, issue transfers, and enforce related policies.
• Effectively communicate transit system information to customers.
• Prepare buses for daily start-up and provide backup to Transit Operators.
• Address mechanical issues on transit buses and carry out minor repairs.
• Maintain bus shelters, terminals, and stops, including signage and snow removal.

What you bring

• A passion for working with the public and helping people reach their destinations safely and efficiently.
• Proven customer service experience, preferably in a high-interaction or fast-paced environment.
• The ability to remain calm, composed, and focused under pressure, including during challenging weather conditions or unexpected situations.
• Strong problem-solving skills and the ability to use independent judgment to make sound decisions, ensuring smooth daily operations.
• Flexibility and adaptability, as we cannot provide a set schedule or guarantee a specific number of hours. While our current drivers work an average of 30+ hours per week, actual hours may vary based on operational needs. Shifts may include rotating days, evenings, nights, weekends, and short-notice or call-in shifts.
• A willingness to provide at least 5 days per week of on-call availability.
• Availability to work shifts within the designated Hours of Operation:
  • Transit Operators: 6:30 am to 11:00 pm
  • Service Workers: 6:00 am to 1:00 am

Qualifications

• High school diploma or equivalent.
• A valid Alberta Class 2 Driver's License with airbrake endorsement and a clean driving record.
• Valid Standard First Aid, CPR-C & WHMIS certification is considered an asset.
• Experience working with persons with disabilities is an asset.
• Experience in safely operating large vehicles is an asset.
• This position has been identified as Safety Sensitive and requires the completion of a satisfactory pre-employment drug screen.

Why join us?

• Make a difference: Contribute to the growth and development of our employees, fostering a culture of continuous learning and professional advancement.
• Collaborative environment: Work alongside passionate professionals dedicated to achieving excellence and driving positive change within the organization.
• Career growth opportunities: Access to ongoing training, development programs, and advancement opportunities to support your professional growth and career aspirations.
• Competitive rate of pay: Starting at $25.45/hr