Flow Coordinator/Receptionist

About Us:

Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.

Over 80 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations. Our team of 700+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics.

The Role:

Medcan is recruiting for an AHA Flow Coordinator/Receptionist role. The position requires high energy and enthusiasm, an appreciation for detail, an outstanding level of client service and exceptional organizational skills. The role is responsible for monitoring and facilitating the flow of patients through our Year-Round Case clinic and checking clients in for their Annual Health Assessment as well as coordinating with other clinic staff to ensure an exceptional delivery of service. The role is also responsible for monitoring and facilitating the flow of clients through the clinic during their Annual Health Assessment. The ideal candidate is a client focused professional with excellent communication skills, a great attitude, and some flexibility in their schedule.

This position is stationed at Medcan’s Oakville location at 2275 Upper Middle Road East. The successful candidate will complete all of their training onsite at our Oakville site as well.

This is a permanent full-time position currently scheduled for 8.5 hour shifts between Monday to Saturday during clinic hours (6am - 6pm).

What You'll Do:

• Welcome and greet clients, guide clients throughout their visit and checking clients in and out of their appointments.
• Process payments for appointments and products.
• Manage client’s day as they move from station to station during their Annual Health Assessment.
• Coordinate with staff to ensure the client’s visit is productive and effective with exceptional service delivery.
• Ensure clients receive maximum value time during their visit.
• Provide exemplary and engaging customer service.
• Interact with clients with discretion, professionalism, and accuracy.
• Escort patient to and from treatment rooms and waiting areas.
• Make reminder appointment calls to clients.
• Constantly maintaining the lounge and attending to clients.
• Manage wait times with clients, updating them with accurate information regarding their appointment.
• Open and close procedures including next day preparation.
• Respond to all client issues and enquiries.
• Foster client/clinic loyalty by creating memorable experiences.
• Problem solving abilities in a fast-paced environment.
• Ensure compliance with all service metrics.
• Liaison with all clinic departments
  
  

What You'll Need:

• Prior experience in similar role.
• 1-2 years of experience in healthcare industry of an asset.
• Education in health or a related discipline is an asset.
• Four Star Hotel experience or a luxury spa is an asset.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Intermediate level skills in MS Office.
• Exceptional customer service skills.
• Ability to multi-task.
• Ability to work well in a team environment.
• Ability to foster relationships with other teams and practitioners.
• Liaison with all clinic departments
• Ability to reliably travel to the clinic during business hours.
  
  

Our Benefits:

Medcan’s philosophy of Live Well, For Life applies not only to our clients, but also our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.

This position comes with an attractive total compensation package including a competitive base salary, a comprehensive benefits plan, RRSP matching, bonus eligibility, and a genuine opportunity to grow supported by our Education Reimbursement program. We offer flexible work arrangements to help Medcanners balance their work and personal or family needs

We also have employee perks to continue to help our staff Live Well, For Life. This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish. We also provide interactive webinars hosted by our in-house experts focused on Eat, Move, Think. Our enhanced benefits package is just one of the reasons why we continue to be one of Canada’s Best Managed Companies!

We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no agencies please.

Diversity, Inclusion, and Accessibility:

Medcan is an equal opportunity employer committed to the principles of employment equity, diversity, and inclusion. We continuously work to provide a fair opportunity for all staff to participate and succeed at work, creating a sense of belonging, respect and a place that values the unique perspectives and lived experiences of each member of our team. We recognize the value of diversity in attributes such as age, gender identity and expression, sexual orientation and attractionality, ethnicity, race, colour, nationality, family and marital status, ability, religion and belief, freedom of thought, and any other characteristic that makes you unique. If these principles resonate with you, we encourage you to apply!

If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.