Product Operations Specialist

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

We are seeking a highly motivated and detail-oriented Product Operations Specialist with a strong business acumen, an eager, entrepreneurial approach to problem solving and data analysis, and a willingness to assist wherever needed to help the team succeed. In this role, this person will provide day-to-day product and business operations support while gaining hands-on experience in data analysis, market research, and product development processes to support a highly successful business in an ever-evolving technology market. If you are passionate about technology and eager to gain the foundational knowledge and experience to enable growth into a leadership role within a fast-moving industry, this position offers a clear path to career growth, with the opportunity to transition into various business opportunities as you develop your skills and knowledge

Who you report to: Senior Manager, Product Operations Management (POM)

What we offer:

Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.

Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, professional development support and a ton of fun social activities and events!

Best of all, you will be part of the Ross Video team, and we’ve got a pretty energizing environment here.

What the job is all about:

Data Analytics and Reporting:

• Oversee the configuration, management, and optimization of reporting and analysis to support business operations of Hyperconverged Solutions team.
• Collaborate with business development and marketing teams to develop workflows, dashboards, and reports that support business objectives.
• Support team members on Salesforce best practices and ensure data integrity and proper use of the platform.
• Conduct data entry and management in key product tools (e.g., Salesforce, Jira, Aha!) to ensure that project documentation is up-to-date and accurate.
• Assist with gathering and analyzing customer feedback, usage data, and key performance indicators (KPIs) to inform product decisions.
  
  

Administrative Support:

• Support the group leadership in operational activities including the creation of product requirement document templates, setting up and managing necessary data repositories, and other related activities.
• Provide general administrative support to the product development team, including coordinating meetings, preparing reports, and managing documentation.
• Assist with organizing and coordinating cross-functional team activities, including sprint planning, product launches, and post-launch analysis.
• Collaborate with internal stakeholders (R&D, product marketing and management) to ensure timely and successful product delivery.
• Assist with the creation of product roadmaps, release plans, and the prioritization of features.
• Handle ad-hoc tasks and projects as assigned to facilitate the smooth operation of the product team.
  
  

Who you are:

• Bachelor’s degree in engineering or alternatively Business Administration, Marketing, Information Systems, or a related field (or equivalent experience).
• 2-4 years of experience in business operations, product operations or a related field.
• Proficiency in Excel as well as previous experience with other product operations tools (e.g., Salesforce, Sharepoint, JIRA, Aha!, PowerBI) is a plus.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Basic knowledge of product management principles and/or a desire to pursue a career in product management.
• Analytical mindset with strong problem-solving skills and the ability to interpret data.
• Excellent verbal and written communication skills; comfortable interacting with diverse teams.
• A proactive, can-do attitude with a strong willingness to learn and take initiative.
• Prior experience in tech or startups is a plus but not required.
  
  

This role is designed for growth. Over time, you will gain exposure to all aspects of product management, from ideation to execution. With mentorship from senior product managers, you will have the opportunity to develop the skills necessary to transition into a Junior Product Manager role.

Equity, Diversity & Inclusion

At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross! We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.

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