Customer Service Representative

La sélection à ce poste requiert une entrevue.
Aider et renseigner les clients qui s’informent directement. Remplir les tâches administratives nécessaires au bon fonctionnement. Favoriser la poursuite des ventes et générer des revenus supplémentaires autant que possible.

Required Knowledge, Skills and Abilities

High school diploma/equivalent. College diploma preferred

Knowledge of Canadian Customs regulations preferred

Knowledge of FedEx Express and Ground products and services preferred

Ability to successfully complete all basic and recurrency training.

Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Must be able to complete and achieve minimum thresholds on any mandatory testing and training

Must be able to operate in a PC windows environment

Excellent interpersonal and verbal communication skills

Good analytical and problem-solving skills

Good negotiation skills

Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

Qualifications Requises

Diplôme d’études secondaires ou l’équivalent.

Préférence accordée aux titulaires d’un diplôme d’études collégiales

Connaissance des règlements douaniers canadiens préféré

Connaissance services et systèmes de FedEx Express et FedEx Ground préféré

Capacité à réussir les examens de base et les examens périodiques.

Power to lift 70 lb and maneuver, with the help of an appropriate device, packages weighing up to 150 lb. Must pass mandatory training tests and programs

Must operate in a PC/Windows environment

Excellent interpersonal and verbal communication skills

Good analytical and problem-solving skills

Good negotiation skills

Proven ability to manage stress and work in a highly pressured, monitored, and changing work environment

Additional Details

Pay Rate: $21.58/5 AM to 11 AM - Tuesday to Saturday

Disclaimer

This job description is general in nature and does not aim to present a complete inventory of all functions, responsibilities, and qualifications required of employees assigned to the position nor should it be interpreted as such. The holder of this position must perform all other tasks that may be assigned; must be able to pass mandatory training tests and programs; must be able to operate in a PC/Windows environment; must pass any recurrent training and maintain annual accreditations as necessary; and work according to a variable schedule according to business needs. The holder who resides in the province of Quebec must be bilingual (French and English). In addition to the usual factors involved in the selection process, any candidate for a position requiring driving as a basic skill must have a valid driver's license (e.g., Class 5, G, or 1 AZ) and a driving record showing a maximum of two infractions and/or accidents in the 24 months preceding the date of application. Candidates will also be assessed based on a thorough examination of:

• their current driving record,
• the results of their interview, and
• the results of any assessment of their driving skills.