Leader, IT Service Management Enablement

At Interac, we design products and solutions that give Canadians control over their money so they can get more out of life. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like digital identity and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical virtuosos and innovators? We want to hear from you.

Within the Infrastructure & Operations team, the Leader of IT Service Management Enablement is responsible for the platform that enables all of the IT service management (ITSM) practices within Interac. This role involves leading a team of ServiceNow Subject Matter Experts, ensuring the effective implementation and continuous improvement of ITSM process automation, ticketing, and reporting with a culture of service excellence. The role also collaborates closely with Infrastructure and Operations peers, and the broader organization. You must be creative, self-directed, and an experienced technology leader.

You'll be responsible for:

• Owning the ServiceNow platform, ensuring its effective use to support ITSM processes and drive automation and efficiency
• Developing and executing the ITSM Enablement (ServiceNow) strategy aligned with Interac’s organizational goals and objectives.
• Partnering with leaders in leading the design, implementation, and optimization of ITSM processes within ServiceNow
• Identifying opportunities for process improvements and implementing best practices to enhance service delivery leveraging the platform
• Creating and enhancing dashboards and other capabilities to provide ITSM process owners, technology owners, and supporting teams with the metrics and data they need to drive continuous improvement initiatives.
• Collaborating with key stakeholders across the organization to understand their needs and ensure ITSM Enablement services meet business requirements.
• Overseeing the selection, implementation, and management of ITSM tools and technologies.

You bring:

• A minimum of 10 years’ technology experience, and a minimum of 5 years in a technology leadership role.
• University degree in Information Technology, Computer Science, or a related field, and/or 10+ years of equivalent industry experience.
• Proven experience in effective communication and strategic influencing, at the executive, internal stakeholder, strategic partner, and team levels.
• Extensive experience with ServiceNow, including platform ownership and management.
• Recognized externally for their leadership and experience setting IT strategy, designing and implementing innovative, high-performance, highly reliable and available IT solutions.
• Strong technical leadership, with a minimum of 5 years of senior experience leading major IT projects involving multi-disciplinary, multi-vendor teams.
• Senior level experience leading IT Transformation, continuous improvement programs. Identify fundamental and systemic issues, and influence team members to take accountability to address, and/or propose solutions to senior management. Role requires senior knowledge of how all departments within IT operate and support each other.
• ITIL Expert or relevant ITSM certifications.
• Eligibility to work for Interac Corp. in Canada in a full-time capacity.

Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• Canadian criminal record check;
• Public safety verification;
• Canadian ID cross-check;
• 5-year employment verification;
• Education verification; and
• If applicable, Credit Inquiry and Social Media Check

How we work

We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:

• Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.
• Core Values: They define us. Living them helps us be the best at what we do.
• Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.
• Education: To ensure you are the best at what you do we invest in you

Please be aware of certain individuals fraudulently using Interac Corp.’s name and logo to offer fictitious employment opportunities. Interac Corp. will never ask, solicit, nor accept any monies in exchange for employment opportunities. Any such offers of employment are fraudulent and invalid, and you are strongly advised to exercise great caution and disregard such offers and invitations.

Please note that under no circumstances shall Interac Corp. be held liable or responsible for any claims, losses, damages, expenses, or other inconveniences resulting from or in any way connected to the actions of individuals performing such fraud. Further, such fraudulent communication shall not be treated as any kind of offer or representation by Interac Corp. or its subsidiaries and affiliates.