Patient Services Clerk

What you’ll do

• Answer telephone, take and relay messages, calling/paging appropriate personnel to telephone for physician’s orders and patient diagnoses reports, and send/receive faxed information.
• Enter patient information into Cerner system for discharge, transfers to other facilities and transfers between units.
• Make appropriate arrangements for patients requiring procedures, both inside and outside the facility such as laboratory tests, CT scans and ultrasounds by booking appointment times, booking ambulance as instructed, and informing applicable care provider.
• Transcribe and process physicians’ orders to appropriate forms i.e.: medication record, kardex, for laboratory tests, medications, diagnostic tests and treatments for Registered Nurse (RN)’s approval. Notify primary RN of stat orders.
• Check all charts for any physician’s orders not processed by the end of every shift, processes these orders as necessary, and notifies the charge nurse immediately with any questions related to unprocessed orders.
• Prepare charts for new admissions by performing such duties as making identification labels, imprinting chart sheets and attaching physicians’ standing orders.
• Maintain patient records including filing loose reports as they arrive on the nursing unit, retrieving previous charts for mothers of newborns from Health Records if requested. Dismantles patient charts on discharge or transfer by distributing and filing sheets according to established procedures and ensuring all patient’s documents in chart.
• Prepare charts for patient transfers to other facilities, by photocopying necessary information or sending information via FAX or by computer.
• Complete demographic information on forms for Vital Statistics including physician’s Notice of Birth, in accordance with hospital policies and Vital Statistics regulations.
• Notify departments such as Dietary and Housekeeping, of patient’s requirements including discharge or transfer.
• Perform related clerical duties such as compiling, preparing and maintaining statistics under the direction of the Program Manager, producing reports, delivering and picking up items, maintaining departmental levels of stationery and office supplies, notifying appropriate personnel of equipment repair and maintenance, and preparing necessary documentation.
• Perform other related duties as assigned.

What you bring

Qualifications

• Grade 12, medical terminology and graduation from an approved Nursing Unit Clerk program plus one year’s recent related experience or an equivalent combination of education, training and experience.

Skills & Knowledge

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to utilize a variety of computer software applications.
• Ability to keyboard 40 w.p.m
• Ability to organize work.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.
• Commitment to develop knowledge and understanding of legislative obligations and provincial commitments found in foundational documents – including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), and the Declaration Act Action Plan.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, and Indigenous Cultural Safety and foundational documents and legislative commitments.

What we bring

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people.
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts.

Job Type: Regular, Part-Time (0.47 FTE)
Wage: $28.31/hour
Location: 4500 Oak Street, Vancouver BC, V6H 2N9
Hours of Work: Rotating, 0700-1900/1900-0700

What we do

BC Women's Hospital & Health Centre (BCW) is dedicated to improving the health of women, newborns and families through a comprehensive range of services, research and education. BCW is part of the Provincial Health Services Authority (PHSA), which plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care. Our values reflect our commitment to excellence: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.