Guest Services Coordinator & Reservations Agent

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Job Details

Monday to Friday Corporate Schedule

Additional Benefits: 3 weeks vacation, excellent healthcare benefits, RRSP matching plan

Job Summary

Reporting to the onsite Compass lead, the Guest Services & Reservations Agent is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members at a leading technology / consulting firm in downtown Vancouver, BC.

Now, if you were to come on board as our Guest Services & Reservations Agent, we'd ask you to do the following for us:

• Provide engaging and anticipative service to all office employees and visitors
• Work closely with facilities, local technology, and other workplace departments to ensure a flawless guest experience
• Ensure optimal workspace occupancy through internal application use
• Share information about the office, building, surrounding areas, transportation, local restaurants, and other points of interest
• Weekly and daily communication with Workplace Team
• Operate telecommunication systems and manage incoming calls
• Restock supplies and consumables
• Carry out instructions for security, fire, health, and safety guidelines as required
• Interact with 3rd party vendors
• Manage employee and visitor access to office and building
• Assist with room set-ups and catering requests
• Conduct opening and closing duties
• Complete mail and courier requests as required
• Support other local offices as required
• Light housekeeping duties as required

Think you have what it takes to be our Guest Services & Reservations Agent? We're committed to hiring the best talent for the role. Here's how we'll know you are the best fit:

• Degree or working experience in a luxury hospitality environment is considered a strong asset - corporate, restaurant or hotels
• Excellent written and verbal communication skills
• Analytically inclined and a team player
• Ability to set priorities, manage multiple tasks and meet frequent deadlines
• Exceptional customer service skills with the desire to learn and be cross-functional
• Technical inclination and basic knowledge of office systems and hardware preferred
• Ability to lift up to 30lbs (25% to 50% of the time moving (standing/walking/bending, etc)
• Proficiency with Microsoft Office Systems

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [email protected] for further information.