Workplace Ambassador

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

This role is close to Burrard Subway Station.

The Workplace Ambassador plays a crucial role in creating a positive and engaging workplace environment for employees and visitors. This role involves providing exceptional customer service, fostering community and collaboration, and supporting various workplace initiatives. The Workplace Ambassador serves as a friendly and knowledgeable point of contact, ensuring that the workplace operates smoothly and meets the needs of occupants and stakeholders.

WHAT YOU’LL DO
Provide excellent customer service to employees and visitors, responding to inquiries, providing information, and addressing concerns promptly and professionally.
Manage the reception area, including greeting visitors, managing access control, and coordinating visitor registration.
Answer phone calls, transfer calls, and take messages as needed.
Assist employees with workplace-related needs, such as room bookings, equipment requests, and IT support coordination.
Act as a resource for workplace policies, procedures, and resources.
Assist in the coordination and execution of workplace events, meetings, and activities, including room setup, catering coordination, and audiovisual setup. Maintain and manage workplace amenities, such as break rooms, lounges, wellness rooms, and collaborative spaces.
Ensure cleanliness, orderliness, and functionality of these spaces.
Disseminate workplace-related announcements, information, and updates to employees through various communication channels, including email, newsletters, and digital signage.
Promote and uphold workplace health and safety protocols and procedures, including proper use of equipment, adherence to emergency procedures, and reporting of incidents or hazards.
Foster a sense of community and engagement within the workplace by organizing social and team-building activities, wellness programs, and recognition initiatives.
Educate employees on workplace policies, procedures, and guidelines. Ensure compliance with workplace rules, regulations, and standards.
Proactively identify opportunities for process improvement, service enhancement, and cost savings within the workplace.
Provide feedback and suggestions for optimizing the workplace experience.

WHAT WE’RE LOOKING FOR
High school diploma or equivalent;
additional certification or coursework in customer service, business, or a related field is a plus.
Proven experience in a customer service or hospitality role, preferably in a corporate or commercial real estate environment.
Excellent interpersonal and communication skills, with the ability to build relationships, communicate effectively with diverse individuals, and provide exceptional customer service.
Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
Tech-savvy, with the ability to navigate workplace technology tools, equipment, and software.
Professional and approachable demeanor, with the ability to represent the workplace effectively and positively.
Flexibility and adaptability to changing work demands and work schedules, including occasional weekends or evenings for special events or support needs. Knowledge of health, safety, and security protocols applicable to the workplace. Basic knowledge of office equipment, operations, and administrative tasks. Strong problem-solving skills and the ability to address and resolve workplace-related issues.
Passion for fostering a positive work environment and promoting employee engagement and morale.

WHAT’S IN IT FOR YOU
Join an industry leader and shape the future of commercial real estate
Deep investment in cutting-edge technology to power your work
Comprehensive and competitive benefits plan
A supportive, caring and diverse work environment designed for your growth and well-being

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.