Unit Clerk, Oncology Clinic

As the first friendly face on the unit, you are regularly recognized by your colleagues for your genuine balance of keen observation skills, compassionate communications, and enviable organizational talent. You have a natural gift of managing the “day-to-day” while daring to imagine new processes to streamline, clarify, and keep the focus on what’s most important: the people. When priority tasks seem to be multiplying, you maintain your composure along with your unwavering kindness and compassion for your colleagues, patients, and their families.

Why BC Cancer – Victoria?

Victoria is the capital city of British Columbia, and it’s located on the most southern tip of Vancouver Island, giving it the mildest year-round climate found in the province. Surrounded by water, the southern coast of the Island is a true nature’s playground: immediate access to water sports and boating, sandy beaches, coastline trails, and award-winning golf courses. Downtown Victoria is a blend of historical buildings and structures, funky shops and eateries, and entertainment venues, with nearby post-secondary institutions of University of Victoria and Royal Roads University. Travel north for skiing, northwest for surfing, south to the United States (by ferry), and east to the Victoria International Airport and BC Ferries terminal to Vancouver.

The centres are fast paced with daytime hours, and tasks vary throughout each shift, collaborating with colleagues throughout different departments. Unit Clerks are valued members of the BC Cancer Centre teams, working in areas such as Systemic Therapy Program, Radiation Therapy Program, Radiation/Medical Daycare Unit, Surgical Oncology, Ambulatory Clinic, Research Labs and Clinical Trials.

What you’ll do

• Transcribe and process clinician orders by completing and forwarding requisitions for tests or services, using the electronic health record system to schedule; tests or services with the appropriate departments/processes; return appointments, appointments of various types and related data into the electronic health record, and communicate various information according to procedure.
• Organize diagnostic and therapeutic services for patients by coordinating numerous interrelated appointments. Prepare and communicate related instructions to patients in person, by telephone, by mail or virtual.
• Gather patient information for medical appointments to assist in facilitating an efficient patient flow. Request, receive and transport patient information to designated clinical area. Prepare documents for clinical team and patient.
• Perform a variety of receptionist duties such as greeting and registering patients and supporting way finding, answering the telephone/switchboard and responding in person by triage inquiries, relaying verbal and written messages.
• Participate in the onboarding and orientation of staff through methods such as demonstrating work procedures and answering related queries. Support student clinical practicums as required
• Maintain a safe environment for patients, families and staff by adhering to safety policies and standards and emergency procedures.
• Participate as a collaborative member of the health care team.
• Perform other related duties as assigned.

What you bring

Qualifications:

• Grade 12, medical terminology and graduation from a recognized Nursing Unit Clerk Program plus one (1) year’s recent, related experience or an equivalent combination of education, training and experience.

You have:

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to keyboard 40 w.p.m.
• Ability to organize work.
• Ability to operate related equipment.
• Ability to utilize a variety of computer software applications.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Three (3) Regular, Full-Time Opportunities

Wage: $28.31/hour

Location: 2410 Lee Avenue, Victoria BC, V8R 4Z3

Applications will be accepted until position is filled.

Work Hours: Monday- Friday; 0800-1600, 0830-1630, 0900-1700 depends on operational needs

Requisition Number: 164200E, 164201E, and 170483E