Manager, Assessment & Testing Services

Kwantlen Polytechnic University

KPU offers all learners opportunities to achieve success in a diverse range of programs that blend theory and practice, critical understanding, and social and ethical awareness necessary for good citizenship and rewarding careers. KPU strives to implement initiatives that will attract, support, engage, and retain KPU’s people and create an environment where all employees see themselves as contributing to student learning.

JOB OVERVIEW: MANAGER, ASSESSMENT & TESTING SERVICES

This role reports to the Associate Vice President (AVP), Student Affairs. Reporting directly to this position is the Senior Assessment Coordinator and Scheduler. This position oversees a team of BCGEU testing administrators, support assistants, and a pool of auxiliary on-call invigilators. The Manager, Assessment & Testing Services (ATS) leads and oversees the administration and operation of KPU testing sites across all five campuses, including responsibility for admission, disability accommodation, and other KPU assessments and testing. They ensure alignment with KPU's vision, foster engagement with students and community partners, and develop innovative assessment solutions. The Manager upholds academic integrity, supports accessibility, maintains test security in compliance with KPU policy and national standards, and negotiates partnerships with external organizations to address community testing needs.

EDUCATION & EXPERIENCE

• Master’s degree in Education or a related field;
• Five years of related work experience in an educational institute. Experience related to testing and assessment preferred.
• Five years of experience leading and supervising staff in a unionized setting.
• Experience with establishing and overseeing education and certification-level training for staff to meet specific requirements.
• Experience in the application and analysis of data-based systems, preferably at a post-secondary institution, including proficiency at an intermediate level with Banner or similar student records enterprise resource planning systems.
• Teaching experience at a post-secondary level is an asset.
• Experience facilitating accessibility accommodations is an asset.
• Or an equivalent combination of education, training and experience.

KNOWLEDGE, SKILLS and ABILITIES

• Demonstrated knowledge of current theories and practices in post-secondary testing and assessment.
• Knowledge and experience with collective agreements and working within a unionized environment.
• Proven ability to build, manage and provide leadership to cohesive teams.
• Excellent computer skills and familiarity with office and testing hardware and software. Ability to train others, ensure compliance, troubleshoot, source, and implement new technology
• Demonstrated understanding of legislation as it relates to testing administration, information security, and confidentiality of student data.
• Demonstrated ability to work collaboratively, effectively, and cross-functionally across levels within the organization.
• Demonstrated ability in negotiating and establishing contracts with community partners.
• Demonstrated ability to foster positive relationships with community partners.
• Knowledge, skills, and disposition to develop and maintain strong business acumen, work ethic, and professional integrity when representing the university.
• Excellent planning and resourcing skills (e.g., scheduling and space allocation) and ability to prioritize, self-manage and be proactive.
• Demonstrated ability to develop and maintain an annual budget, reflecting revenue generation and balanced operational expenses.
• Ability to produce financial reports and performance data statistics to measure productivity and goal achievement to determine areas needing cost reduction or process improvement.
• Demonstrated time-management skills and ability to meet deadlines.
• Ability to travel between campuses is required.

COMPETENCIES

• Leadership: KPU employees inspire, coach, mentor, and support students, employees and KPU as a whole in achieving objectives.
• Accountability: KPU employees demonstrate fiscal accountability and take ownership for their actions, decisions and results.
• Continuous Improvement: KPU employees take a creative approach to opportunities, exploring unique ways to create optimal value for the KPU community.
• Collaboration: KPU employees work in functional and cross-functional teams, coming together to solve complex issues and accomplish objectives that will benefit the KPU community.

Why Join KPU?

• Recognized as one of B.C.'s Top Employers
• KPU is committed to actively fostering an equitable and inclusive working environment
• Competitive compensation
• Hybrid environment, flexible work around core hours
• Defined Benefit Pension Plan – College Pension Plan
• Extended Medical, Dental, Healthcare Spending Account, Sick Leave, Long Term Disability, Life Insurance, Optional Life Insurance, Accidental Death and Dismemberment, Emergency Travel Assistance, Employee and Family Assistance Program, Teledoc
• Professional Development Days: up to 10 days paid per year
• Maternity and parental leave top-up
• Generous vacation package
• Campus work environment, outdoor sitting areas and nearby walking trails
• Campus athletic and fitness centers with a variety of instructor-led classes
• Tuition waiver program – eligible to waive tuition costs of courses at KPU equivalent to 3 credits per semester
• Inhouse training and development
• Networking and social events such as KPU Day, Holiday Social etc.
• Intercampus shuttle
• Access to automotive, horticulture, brewery and other programs’ services
• Clubs: Jeopardy, E-sports, Ted Talks etc.
• Library and Bookstore (discounts)

**Benefits may vary if the position is temporary or part-time**

If this role aligns with you, we encourage you to apply even if you don’t meet every requirement. Kwantlen Polytechnic University welcomes applications from equity deserving groups and diverse experiences. For assistance during the application process, contact us at [email protected].

We thank all applicants for their interest in employment with KPU. Only those selected for an interview will be contacted. Final applicants will undergo a background check to ensure safety and integrity.