Information Technology Analyst L1

Who We Are

Imagine working for an organization where every employee and customer is an Owner. No matter whether a customer Owner or employee Owner, everything we do at Libro is about helping people prosper. We recruit and develop high-quality candidates like you who are ready to offer the best possible advice, coaching and service, when and how our Owners need it. Libro invests heavily in the development and career ambitions of our staff. Our hiring philosophy is focused on finding candidates who carry a positive attitude, a desire to learn, and a passion for helping our staff and Owners (customers) grow financial confidence. We commit to teaching and supporting you as you learn the skills you need.

What Opportunity Awaits?

As we continue to grow, Libro is on a mission to find a passionately accountable full-time Information Technology Analyst L1 supporting our London Administration office. The Information Technology Analyst L1 position performs a variety of professional, technical and analytical duties in the operation of enterprise, client/server, and desktop computer systems and networks. Duties include work in the areas of user and system requirements and analysis, applications maintenance, computer systems support, network maintenance, and data administration.

The successful candidate will:

• Assist in planning and ensuring that new technical requirements are properly integrated and function with existing processes, hardware and software.
• Maintain flexible hours, participating as a junior pager carrier for 24/7 on-call services as scheduled, escalate when necessary and respond to emergency situations as required.
• Assist with maintaining backups and backup procedures for all critical systems and data.
• Assist with regular review and testing of the DRP systems ensuring adequate documentation is in place.
• Provide friendly, technical telephone and on-site support to administration and branches for software and hardware support.

Could this be you? Are you ready to join an exciting team at Libro?

• Do you have a passion that aligns with Libro’s Purpose? We want to strengthen financial well-being for a better tomorrow and we’re looking for people to join us in making a difference to people, businesses, and communities.
• Do you display the Libro values of Accountability, Courage, High Performance, and Inclusive Mindset?
• A minimum of a post-secondary degree/diploma, with 1-5 years of related experience, preferably in System Administration or Networking.
• Advanced knowledge of PC software and hardware is required to provide ongoing support to our administration offices and network of branches.
• Strong technical aptitude including excellent troubleshooting skills.
• Production networking experience with TCP/IP, LAN and WAN operations.

Some of the ways we show Libro is an outstanding employer:

• Competitive salaries and employee pension plans.
• Comprehensive benefit package, with all premiums paid for by Libro!
• Generous vacation time.
• Employee wellness programs.
• Staff accounts and staff rates on products and services.
• Staff appreciation programs and awards.
• Career development opportunities including tuition assistance.
• Many great perks and rewards; fitness club discounts, technology offers, travel and entertainment deals, just for being part of our great team!

If you're passionate about helping your community, interested in being part of a remarkable team, and want to do your part to strengthen financial well-being for a better tomorrow - we want to hear from you!

With a purpose beyond profit, Libro Credit Union is proud to be a Certified B Corporation, joining leaders of a global movement of people using business as a force for good.

Libro is committed to fostering a safe, healthy, and inclusive work environment that inspires respect. As an inclusive employer, we are committed to providing a fully accessible recruitment process. Email us at [email protected] any time during the recruitment process to let us know what supports you may need to be successful.