Product Manager – Device Trade

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

The Product Manager – Device Trade is a key role on the Consumer Wireless Product Management team. Reporting to the Senior Manager, Device Protection. Partnering with Channels, Marketing, Finance, Operations and external partners to provide leadership in this portfolio. This role will play a key role in how we re-imagine the End-to-End customer experience and device economics of our Trade proposition across all our sales channels and partners while supporting the operational performance of the program such as reverse logistics and device margin.

Responsibilities

• Product strategy – working cross functionally to leverage customer research, competitive benchmarking and industry trends to develop the future Trade value proposition to meet customers needs and the roadmap to get us there
• Own requirement definition - customer journey mapping and business requirement definition and buy-in
• Roadmap & Delivery - Working with IT, Digital, Rogers Financial Services & vendor teams to execute each milestone on the roadmap and provide optionality to business partners to ensure flexibility to adjust to changing market dynamics
• Customer Friction – Seek out and address customer and frontline friction
• Offer management lead – provide single point of contact with Sales/Marketing teams
• End-to-end portfolio management - Define and measure Product and Operational KPIs and SLAs
• Ability to create business cases, monthly revenue forecasts, annual budgeting and performance dashboards

What you bring:

• 2+ years of Product or Marketing or Operations experience.
• University Bachelor’s degree in business or higher.
• Strong interpersonal, presentation and communication (written/verbal) skills
• Ability to work with cross-functional partners to achieve a common goal
• Self-starter with the ability to quickly learn and understand concepts, multi-task, solve problems with creative outside of the box thinking, make decisions, and work independently with minimal supervision.
• Strong mindset for end-to-end customer experience with understanding of marketing fundamentals such as value prop and customer journeys.
• Proven ability to meet tight deadlines and perform well in a fast paced and dynamic environment.
• Experience working with both technical and business teams, internally and externally.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift:
Length of Contract: Not Applicable (Regular Position)
Work Location: Hybrid
Travel Requirements: Up to 10%
Posting Category/Function: Marketing & Product Development
Requisition ID: 318918
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. You matter to us! For any questions, please visit the Recruitment Process FAQ.