Assistant Manager - Retail

Employee Type: Regular

If you are a CURRENT Carter’s employee, you MUST apply through the Internal Career Link within the My Career & Performance app in Workday. Do not apply using the below external application.

Carter’s, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. The Company owns the Carter’s and OshKosh B’gosh brands, two of the most recognized brands in the marketplace.

As an Assistant Manager, you will be at the forefront of the brand for growing families. You will welcome new parents and grandparents, introduce them to our essential baby products, and assist them with preparing for the first day of school and all the little and big moments of their parenting journey.

What we love about Carter’s: Carter’s Inc. is the leading North American apparel retailer for babies and young children. We have maintained our strong culture since our foundation by investing in our teams through training and development programs.

Benefits We Love:

• Schedules that fit your life, allowing you to focus on all aspects of your life.
• Benefits and bonuses that enhance life, including health benefits, mental health support, a 30% discount on our brands, referral bonuses, and more!
• Paid time off, holidays, and parental leave, with adoption assistance, charitable matching gifts, and more!
• Opportunities for skill building and personal growth, with professional development to support your career.
• Development programs to help you grow in your current role and beyond.

Your Responsibilities:

• Implement workforce management to ensure true customer focus on the sales floor.
• Greet customers warmly, providing assistance with our wonderful product styles, features, and benefits.
• Maintain a positive, safe, and inclusive environment for employees and customers.
• Continuously model service standards and omnichannel experiences while training others to succeed.
• Effectively analyze business performance and take necessary actions to improve outcomes by communicating and driving key performance indicators (KPIs) with the team.
• Assist the store manager in building and maintaining a successful team by participating in recruitment, hiring, training, and team development.
• Recognize exceptional performance and redirect employees as needed.
• Plan, track, analyze, and report on task completion and financial results using company tools.
• Partner with the store manager to plan and implement merchandising standards, promotional planning, markdown execution, and product placement.
• Build customer loyalty through company-sponsored programs.
• Reduce loss through consistent customer service, education, and operational controls.

Qualities We Value in Candidates:

• A positive, solution-oriented mindset.
• Effective and professional verbal and written communication skills.
• Demonstrated leadership, supervision, and customer engagement skills.
• Real computer and technology skills (Outlook, Excel, web navigation, etc.).
• Minimum of 1 year of experience in retail management or a related field.
• A high school diploma.

What You Can Do:

• Lift up to 40 lbs as needed, and perform activities like bending, stretching, pushing, and pulling.
• Stand or walk for extended periods and climb ladders.
• Be available on schedules that may include days, nights, weekends, and holidays with a minimum of two closing shifts per week.

Carter’s is for Everyone: Carter’s is an equal opportunity employer. We encourage all interested and qualified candidates to apply. If you require accommodation, please contact us.

Please note: This job description is not exhaustive. Tasks may change or be reassigned at management's discretion.