Auto Claims Advisor

External Job Advert

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We have incredible opportunities at Canada’s leading property and casualty insurance group, Aviva Canada. Our Auto Claims team is on the hunt for Auto Claims Advisors – empathic, motivated and customer focused individuals. If you enjoy working in a fast-paced environment, have the passion to help people and the desire to grow professionally, we would love to hear from you!

As an Auto Claims Advisor, you will be our customer’s first point of contact when they need us most. Providing exceptional customer service, you will be guiding them through the claims process, conducting investigations and making the decision on the best course of action.

To meet our customer’s needs, you must be available to work on a rotating shift schedule during the hours of 8am to 5pm on Monday through Friday.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

What you'll do:

• Guide customers through the claims process by investigating their auto collision claim and looking after their needs
• Comply to company and industry regulatory practices, delivering best practice methods and taking responsibility for your customers and claims outcomes.
• Work autonomously in a digital environment
• Actively participate in ongoing training to keep up to date with best practices in claims handling
• Contribute to special projects and provide feedback to support Aviva’s ongoing initiatives to provide the outstanding customer experience

What you'll bring:

• Customer service experience (e.g. retail, hospitality, etc.)
• Excellent oral and written communication skills
• Ability to work in a digital environment and undertaking online tasks
• Genuine curiosity and inquisitive approach to making improvements to processes to create a positive customer experience
• Ability to work within and positively add to our organizational culture and values

What you’ll get:

• The salary band for this position ranges from $34,900 to $64,900. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees’ physical and mental health
• Hybrid flexible work model

Our work environment:

• A diverse, inclusive and vibrant team culture where you can thrive by bringing your whole self to work.
• Regular social and team building events
• Employee recognition program

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership, and who make good decisions. We’re also the best in the market at providing our customers with an online service so we want people who are passionate about digital customer experiences.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.