Clinic Flow Coordinator

About Us:

Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.

Over 80 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families, and organizations. Our team of 700+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics.

The Opportunity:

Medcan is recruiting for a full-time Clinic Flow Coordinator/Receptionist. The position requires high energy and enthusiasm, an appreciation for detail, an outstanding level of client service, and exceptional communication skills. The role is responsible for monitoring and facilitating the flow of clients through the Annual Health Assessment (AHA) Clinic; a 5-hour same-day in-clinic preventative health assessment service that is comprised of up to 15 standard diagnostic tests (stations).

This is a full-time position currently scheduled 5 days a week between Monday to Saturday anytime between 6:30 am - 7:00 pm. Applicants must be available to work in-clinic for an 8.5-hour shift during these hours.

Our downtown Toronto clinic is conveniently located at 150 York Street (York and Adelaide) which is nearby St Andrew station or a 10-minute walk from Union Station.

What You'll Do:

• Welcoming and greeting clients, guiding clients throughout their visit, and checking clients in and out of their appointments
• Electronically manage in-clinic flow of multiple stations completed during a client’s AHA visit
• Coordinate with a vast team of medical providers to ensure the client’s visit is productive and effective with exceptional service delivery
• Act as point of contact for staff and clients navigating their AHA visit
• Troubleshoot last-minute Enhanced Assessment services and coordinate with medical team
• Ensure clients receive maximum value time during their visit
• Ensure compliance with all service metrics
• Respond to client issues and enquiries
• Foster client loyalty by creating a memorable experience
• Handle client issues in a positive and professional manner
• Problem solve in a fast-paced environment
• Ensuring all appropriate patient forms are completed
• Open and close procedures including next day preparation
• Other administrative duties as required

What You'll Need:

• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Exceptional customer service skills
• Strong attention to detail in a fast-paced environment
• Four Star Hotel experience or a hospitality education is an asset
• Prior experience in a similar role is an asset
• Education in health or a related discipline is an asset
• Intermediate level skills in MS Office
• Ability to multi-task
• Ability to work well in a team environment
• Ability to foster relationships outside of the Reception team

Our Benefits:

Medcan’s philosophy of Live Well, For Life applies not only to our clients but also to our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.

This position comes with an attractive total compensation package including a competitive base salary, a comprehensive benefits plan, RRSP matching, bonus eligibility, and a genuine opportunity to grow supported by our Education Reimbursement program. We offer flexible work arrangements to help Medcanners balance their work and personal or family needs.

We also have employee perks to continue to help our staff Live Well, For Life. This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish. We also provide interactive webinars hosted by our in-house experts focused on Eat, Move, Think. Our enhanced benefits package is just one of the reasons why we continue to be one of Canada’s 50 Best Managed Companies!

We thank all applicants for their interest; however, only those selected for an initial interview will be contacted. No phone calls and no agencies please.

Diversity, Inclusion, and Accessibility:

Medcan is an equal opportunity employer committed to the principles of employment equity, diversity, and inclusion. We continuously work to provide a fair opportunity for all staff to participate and succeed at work, creating a sense of belonging, respect, and a place that values the unique perspectives and lived experiences of each member of our team. We recognize the value of diversity in attributes such as age, gender identity and expression, sexual orientation and attractionality, ethnicity, race, colour, nationality, family and marital status, ability, religion and belief, freedom of thought, and any other characteristic that makes you unique. If these principles resonate with you, we encourage you to apply!

If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.