Customer Experience Specialist

Eastlink is a family owned, entrepreneurial and innovative Canadian telecommunications company with offices across the country. We take great pride in being a leader in delivering creative, competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community TV.

Team Culture

Our teams provide best in class solutions to our current and potential customers. Our customers know that we listen to them and recommend the very best product and services for their individual needs. Every day we build trust and loyalty with our customers and enable them to be connected while at home or on the go!

If you join our team, we will get you started with a supportive and interactive training program that is up to six weeks long. In addition to your hourly wage, you’ll have the opportunity to earn incentive pay and commission. No sales experience required! No outbound calls!

Your Earning Potential

Your earning potential (salary plus commission, incentive & growth share) could be $40,000 to $50,000 per year*! Or even more!

What Calls Can You Expect?

• Customer A wants to order Internet, Video, Telephone and Smart Home services for their home
• Customer B wants a review of their services to see if they can save some money
• Customer C didn’t get the service package they expected and need you to help with a solution
• Customer D wants more TV channels
• Customer E wants to know what deals we have on right now

In addition to assisting new and existing customers over the phone, you’ll also have the opportunity to interact with customers face-to-face at our retail front counter.

Why Choose Eastlink?

• Total compensation varies based on individual performance in a full-time role.